Directory: Change your preferred email address
Staff/faculty/affiliates can change their preferred email address via the SelfService tool.
Staff members listed as src="https://duke.service-now.com/House Staff" with company code 0015 can not change their preferred email address.
Staff/Faculty/Students with primary affiliation with DKU will not be able to change their preferred email address.
Students do not have the capability to update their preferred email addresses.
- Go to duke.edu/online and log in(if you have not already)
- Log in with your NetID & Password. MFA may be required on this page.
- Click on Manage Directory Listings on the left side of the page to open the menu. Click Change your preferred email address. Click on your choice or add a new address.
Update time is usually 2-4 hours. This time may change due to server load
If you need to change your primary SMTP address to an address that is not @duke.edu,
contact the OIT SD at the number below for assistance.
If you need further assistance, contact your local IT support group/person
You can also contact your appropriate Service Desk:
University Users: OIT Service Desk - 919 684 2200
Duke Medicine Users: DHTS Service Desk - 919 684 2243