Staff/faculty/affiliates can change their preferred email address via the SelfService tool.
Staff members listed as src="https://duke.service-now.com/House Staff" with company code 0015 can not change their preferred email address.
Staff/Faculty/Students with primary affiliation with DKU will not be able to change their preferred email address.

Students do not have the capability to update their preferred email addresses.

• Go to duke.edu/online and log in(if you have not already)

• Log in with your NetID & Password.  MFA may be required on this page.

• Click on Manage Directory Listings on the left side of the page to open the menu.  Click Change your preferred email address. Click on your choice or add a new address.

Update time is usually 2-4 hours.  This time may change due to server load
If you need to change your primary SMTP address to an address that is not @duke.edu, 
contact the OIT SD at the number below for assistance.

If you need further assistance, contact your local IT support group/person

You can also contact your appropriate Service Desk:
University Users: OIT Service Desk - 919 684 2200
Duke Medicine Users: DHTS Service Desk - 919 684 2243