Availability and Performance Monitoring
OIT can monitor devices and systems for availability as well as measure relevant performance metrics.
Virtual machines managed by OIT will be monitored on request via the Clockworks process as outlined on the following page: https://oit.duke.edu/help/articles/kb0023678
For self-managed virtual machines or other types of devices assign a ServiceNow ticket to Service Management-OIT. The OIT Service Management group will work with you to craft a solution using OIT's monitoring applications.