Below you’ll find citations for the information included in the ‘Did You Know?’ series reflecting on OIT’s history.  

There have only been two people to hold the positions of Vice President of Information Technology & Chief Information Officer at Duke, and both have been women—Betty (Le Compagnon) Leydon and Tracy Futhey.

  • Source: Oct. 27, 1994 memo to faculty and staff from Betty (Le Compagnon) Leydon regarding the Office of Information Technology.

  • Source: Futhey, Tracy. “Tracy Futhey: Vice President for Information Technology and Chief Information Officer.” Duke University. [Online]. Available: https://duke.edu/about/leadership/futhey/.

 

The Office of Information Technology was officially formed on October 27, 1994 from six separate units (Business and Finance Data Processing; Computer ASSIST Center; Duke University Computation Center; Management Information Services; Network Communications; and Duke University Telecommunications).

  • Source: Oct. 27, 1994 memo to faculty and staff from Betty (Le Compagnon) Leydon regarding the Office of Information Technology.

 

The Office of Information Technology has been led by Tracy Futhey, Vice President of Information Technology and Chief Information Officer, since she joined Duke in 2002.

 

The first issue of The Glove Box News, a newsletter produced by the Office of Information Technology, was distributed to about 20,000 members of the Duke community in December 1994. It offered a range of relevant news and tips to students such as ways to protect against laptop theft, PC security tips, campus email updates, verification of calling cards, and more.

  • Source: OIT 1994-1995 Annual Report

 

Email arrived at Duke in full force when it became available to every undergraduate, graduate, and professional student for the first time when they received an account on acpub, the academic computing system, in August 1994. Now, Duke students, faculty, and staff members send and receive an average of 1.8 million emails each day. They also receive an average of 2,250 Teams Chat messages per day.

  • Source: OIT 1994-1995 Annual Report
  • Source: Office of Information Technology Systems Administration

 

1,599 first-year students at Duke in 2004, received a 20 GB iPod. These iPods came preloaded with Duke content and were given to students as part of the Duke iPod First-Year Experience.

  • Source: “iPods and Academia: The Duke First-Year Experience,” powerpoint presentation, Educause, May 17, 2005

 

In 2023, the Office of Information Technology Service Desk completed 121,212 ServiceNow tickets. With a team of 12 Service Desk employees, that’s roughly 10,101 tickets per person.

  • Source: OIT Human Resources

 

The Office of Information Technology has installed approximately 175 miles of fiber optic cabling. Fiber optic cables can transmit a vast amount of data over great distances at high speeds with minimal interference and degradation. These fiber cables extend the Duke Fiber Network from main campus to Duke facilities in Durham and throughout the entire region..

  • Source: OIT Physical Infrastructure and Operations

 

Since DTech–a program of over 400 undergraduate women studying computer science, engineering, and math/statistics at Duke–started, the number of women graduating from Duke with computer science degrees has increased from 23% to 36%.