OIT launches AI Support Hub

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With AI becoming an increasingly important part of how we work, learn and navigate everyday life, members of the Duke community have expressed interest in building their AI skills and using AI tools effectively. 

To meet the demand, this fall the Office of Information Technology has launched a robust lineup of AI training and support for faculty, staff and students.

Whether you’re interested in a customized training for your department or a one-on-one consultation for an AI project in the works, you can get assistance through the AI Support Hub – hub.ai.duke.edu – which brings Duke’s AI learning resources together in one central destination.

There you’ll find:

• Foundations
  • Short, self-paced lessons covering basic AI concepts, vocabulary, and responsible-use guidelines for people with no prior experience. (Coming soon)
     
• Training 
  • Updated information about Fall 2026 workshops and webinars 
  • A growing, self-paced course library, covering topics from basic chat use and prompting, to agentic engineering
  • Request a custom training for a team or department, for one session or a multi-week program
     
• Consultations
  • Stuck? Not sure which tool to use? Get one-on-one help for a specific question
  • Request support for moving a prototype to a deployed service (hosting, security, auth, etc).
     
• Resources
  • A guide to Duke's suite of AI tools and best practices
  • Reusable Duke-built AI skills
  • Links to trainings by vendors including Microsoft and OpenAI

See work differently

Across campus, an expanding portfolio of AI projects is advancing how we learn and work. Building on this momentum several teams at Duke have recently taken advantage of department or team consultations including OIT, Duke Rhodes iiD, University Marketing and Communications, and others. 

Todd Stabley, of the Digital Experience & Academic Technology Solutions (DEATS) in OIT, got support for organizing the large amount of data his team collects. The challenge was, not collecting the data, but turning it into something useful. 

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“As a service owner, I see tremendous opportunity to use AI to make large, opaque datasets more accessible, transform them into visualizations that can be easily communicated, and generate actionable intelligence for managing services with a level of accuracy and efficiency that wasn’t possible before,” Stabley said. “AI didn’t replace the work. It helped me see it differently.” 

Daniela Jimenez a graduate of Duke’s Master of Interdisciplinary Data Science (MIDS) program, said the workshop and subsequent support she received helped her realize, “I can build.”

Tim Chilton of OIT’s Research Computing also found the in-person workshop with a focus on hands-on learning to be helpful. 

“The workshop struck a great balance between practical application and collaborative learning, making it especially effective for team building and clustering ideas across groups,” Chilton said. “It was brave, forward-thinking, and left me with concrete takeaways I can use.”

Join an upcoming AI webinar, workshop, or Roots training to get the support you need to leverage AI for your work and research. Visit the OIT website to learn more about Duke’s suite of AI tools.