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Help Articles

ACD Reporting & Re-Skilling

Reporting (CUIC) - (Cisco Unified Intelligence Center)

AV Consultation and Resources

Internal AV Consulting AV Integration Companies
Collaboration and Communication

Adding Money to Your DukeCard Flex Account with eAccounts

Students, Faculty, and Staff may add money to their Flex account in several ways:
Web and Applications

Adding Your DukeCard to Apple Wallet on iPhone or Apple Watch

Open the Transact eAccounts app on your iPhone device. Select Duke University as your site.  Select the Duke eAccounts Portal.
Web and Applications

Adding your DukeCard to Google Pay on Your Android Device

Before you begin, you may need to download and set up Google Pay if you have not already done so. Open the Transact eAccounts app on your Android device (Version 5.0 or later).
DukeCard

Adobe - Error - Another User Is Currently Logged In

Adobe Acrobat and Creative Cloud users may receive an error that indicates another user is logged in.
Software

Adobe Acrobat or Creative Cloud : Subscription Expired

Adobe Acrobat Pro DC and Creative Cloud accounts licensed through Duke will need an active license to continue using the software uninterrupted.

Adobe Creative Cloud: Apps Running in Trial Mode; Can only "Download Trial"

Symptoms After logging into adobe.com with a Duke enterprise ID and accessing "Desktop apps", users only have the option to "Download trial" rather than "Download".

Adobe Sign: General Information and License Restrictions

 License Information and Restrictions

Adobe: Access Denied Error Message

Individuals that have purchased a subscription to Adobe Acrobat Pro or Adobe Creative Cloud through Duke may experience an error indicating "Access Denied" despite having a current license.

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Office of Information TechWe are in IT together

Contact Us:

300 Fuller Street
Durham, NC 27701
Internal: Duke Box 104100
Phone: (919) 684-2200

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