Security Camera FAQs
Q – How do I initiate a request for installation?
A – Contact Duke University Police Department (DUPD) to initiate a consultation.
Q – How do I receive a budget for installation and recurring annual costs?
A – After meeting with DUPD/OIT to discuss installation requirements, OIT will provide departments with a cost estimate.
Q – What is the project approval process?
A – An Enterprise Camera Steering Committee will review all requests after initial consultation and provide an approval or denial of request.
Q – Once approved and funded, how do I get my video surveillance project started?
A – Once DUPD receives approval from the Steering Committee, you will be notified. A cost center must be provided to OIT in order to begin work.
Q - How long does Duke keep video footage?
A – 30 days.
Q – Who determines what parties can view video?
A – The department paying for the service determines who has video access in accordance with Duke video security and data privacy guidelines.
Q – How do I request video footage?
A – Contact the DUPD.
Q – How do I report a problem?
A – Contact the OIT Service Desk at 919-684-2200 or at oit.duke.edu/help