Recommended Computer Specifications & OIT Supported Software

 

Faculty and staff: Visit the Duke Technology Center website to learn about the Duke Computer Purchasing Program, which offers standardized computer models to get better pricing and extended warranties through our preferred vendors, Dell, Lenovo and Apple.

Students: Visit the Duke Technology Center website to learn about the Duke Computer Care Coverage program, which offers computers selected and configured to mesh seamlessly with the Duke's on-line environment and take advantage of Duke's extensive IT resources. If you decide to bring a computer to Duke instead of purchasing a system through Duke Computer Care Coverage program, we strongly recommend that your system meet the following minimum specifications.

Feature

Minimum Recommended

Preferred (if applicable)

Rationale for Recommendation

Processor

i5 (Windows/Mac)

i7 (Windows/Mac)

For technical programs also consider computer requirements for your program.

Memory

8 GB

16 GB

Memory demands for currently supported operating systems will require at least 2 gigabyte (GB) of memory.

Hard disk

120 GB

500 GB

An increasing number of cloud storage offerings and prevalence of solid state drives allows for lesser local storage.

Networking

Built-in LAN 10/100 (Ethernet) for all systems; wireless for laptops (Windows: 802.11b/g/n; Mac: Airport Extreme)

Built-in LAN Gigabit (Ethernet) for all systems; wireless for laptops (Windows: 802.11n; Mac: Airport Extreme)

Wireless (802.11 AC) is available in all residence halls.  Please do not bring any personal routers to campus as this will interfere with available wireless. The majority of laptops come standard with this capability.

Operating system

Windows 7, Windows 8.1

(available for students on the software site), OS 10.12 (High Sierra)

Windows 10

(available for students on the software site), OS 10.12 (High Sierra)

 

Support & protection

Extended warranty plan, including accidental damage coverage, for expected life of machine and a laptop bag to protect your computer.

Extended warranty plan, including accidental damage coverage, for expected life of machine and a laptop bag to protect your computer.

 

Software

Microsoft Office

(available for students on the software site)

Microsoft Office 

(available for students on the software site)

 


Repair Costs of a Laptop Over Time

The Duke Technology Center warranty also covers breaks and spills.  The cost to repair a laptop increases greatly over time because of the limited availability of parts from manufacturers. Units with limited warranties or warranties shorter than three years that also do not include software support and a break and spill warranty can cost more in the long run because of the high cost of repair if the machine malfunctions.


Duke Computer Repair Average Costs for the Most Commonly Replaced Components

Part

Average Cost

Labor

LCD screen

$300 - $750

$100/hour

Laptop motherboard

$300 - $750

$100/hour

Hard drive

$89 - $150

$100/hour

Keyboard

$59

$100/hour

As shown by the cost of replacement parts and labor, purchasing a computer through the Duke Technology Center can pay for itself many times over. In fact, if a computer requires a new LCD screen or a motherboard, the price for that part alone often can be higher than the price of an entire bargain laptop.

OIT Supported Software

OIT supports varied software for PC, Macintosh, and Linux. OIT aims to revise this list just prior to each fall semester but will update products as necessary. OIT reserves the right to decrease support for products when vendors decrease their support for those products.

Please see the OIT Software Licensing page to download free software or purchase discounted software. Additional volume-priced software is available for purchase from the Duke Technology Center.

If you do not see the software you are looking for on this page, you can check the Software Catalog section of the OIT website for vendor & web-support information for site-licensed products.

 Support Software Symbols Key

 

 F

 Full Support

  • Every effort made to resolve technical issues swiftly
  • In-depth functional knowledge of software

 L

 Limited Support

  • Reasonable effort made to resolve issues swiftly
  • General functional knowledge of software

 R

 Recommend for  Students

  • Software recommended for student use
  • Departmental users should consult their local support
    for software recommendations

 

 

Operating Systems

 

 R

 Windows 10 (Vendor supported releases)

 F

 R

 Mac OS 10.13 (High Sierra)

 F

 R

 Red Hat Enterprise Linux 7 (through June 30, 2024)

 F

 

 Windows 7 / 8.1

 F

 

 Mac OS 10.11 (El Capitan) / 10.12 (Sierra)  

 F

 

 Red Hat Enterprise Linux 6 (through November 30, 2020) 

 L

 

 

Web Browsers

*Please refer to application browser requirements

 

 R

 Chrome (latest version)

 F

 R

 Firefox (latest version)

 F

 R

  Internet Explorer 11

 F

 R

 Safari (Mac) with supported Operating Systems

 F

 

 Microsoft Edge

 F

 

 

Messaging and Calendaring

 

 R

 Outlook Web App

 F

 R

 Microsoft Outlook 2016 (Mac & Win)

 F

 R

 Outlook for Mobile

 F

 

 Microsoft Outlook 2013

 L

 

 Mail for OS X 10.11, 10.12, and 10.13

 L

 

 Jabber

 F

 

 

File Storage and Printing

 

 R

 Box Drive (Other Box interfaces supported as well)
 (Other Box interfaces supported as well)

 F

 R

 CIFS home directories

 F

 R

 One Drive for Business

 F

 R

 ePrint

 F

 

 

AntiVirus and other Security Software

 

 R

 Windows Defender (Windows 10)

 L

 R

 Microsoft Security Essentials (Windows 7/8.1)

 L

 R

 Avast

 L

 R

 BitDefender

 L

 R

 LastPass

 F

 R

 Duo Multi Factor Authentication

 F

 

 Malwarebytes (personal machines only)

 L

 

 Prey

 L

 

 

Productivity Suite 

 

 R

 Microsoft Office 2016

 F

 

 Office Online for Office365

 F

 

 Microsoft Office 2013

 L

 

 LibreOffice

 L

 

 Microsoft Teams

 L

 

 Microsoft Planner

 L

 

 

SSH and Secure FTP clients 

 

 R

 Putty

 F

 R

 Terminal for Mac OS X

 F

 

 Windows 10 Open SSH Client

 L

 

 WinSCP

 L

 

 MobiXterm 

 L 

 

 Cyberduck

 L

 

 

Remote Connectivity

 

 R

 Cisco AnyConnect VPN Client

 F

 R

 Open Connect VPN Client (Linux)

 F

 R

 X-Win32

 L

 R

 Apple XQuartz

 L

 R

 Microsoft Remote Desktop Connection Client

 F

 

 FastX

 L

 

 Apple Remote Desktop (ARD)

 L

 

 

Miscellaneous Desktop Software 

 

 R

  Adobe Acrobat Reader DC 

 L

 R

  VMWare Fusion

 L

 R

 Prey

 L

 R

  CutePDF 

 L

 

 Adobe Creative Cloud

 L

 

 Java Runtime Environment

 L

 

  7zip

 L

 

 

Miscellaneous Duke Applications

 

 R

 Sakai

 F

 R

 SISS (Peoplesoft Client / DukeHub)

 F

 R

 WebEx 

 F

 

 Support@Duke

 F

 

 Perceptive Content

 F

 

 SAP R/3

 F

 

Article Number: KB0025071