Recommended Computer Specifications & OIT Supported Software

 

Faculty and staff: Visit the Duke Technology Center website to learn about the Duke Computer Purchasing Program, which offers standardized computer models to get better pricing and extended warranties through our preferred vendors, Dell, Lenovo and Apple.

Students: Visit the Duke Technology Center website to learn about the Duke Computer Care Coverage program, which offers computers selected and configured to mesh seamlessly with the Duke's on-line environment and take advantage of Duke's extensive IT resources. If you decide to bring a computer to Duke instead of purchasing a system through Duke Computer Care Coverage program, we strongly recommend that your system meet the following minimum specifications.

Feature

Minimum Recommended

Preferred (if applicable)

Rationale for Recommendation

Processor

i5 (Windows/Mac)

i7 (Windows/Mac)

Currently supported operating systems and applications written for it will require advanced processors to be used effectively.

Memory

8 GB

16 GB

Memory demands for currently supported operating systems will require at least 2 gigabyte (GB) of memory.

Hard disk

120 GB

500 GB

An increasing number of cloud storage offerings and prevalence of solid state drives allows for lesser local storage.

Networking

Built-in LAN 10/100 (Ethernet) for all systems; wireless for laptops (Windows: 802.11b/g/n; Mac: Airport Extreme)

Built-in LAN Gigabit (Ethernet) for all systems; wireless for laptops (Windows: 802.11n; Mac: Airport Extreme)

Wireless (802.11 AC) is available in all residence halls.  Please do not bring any personal routers to campus as this will interfere with available wireless. The majority of laptops come standard with this capability.

Operating system

Windows 7, Windows 8.1

(available for students on the software site), OS 10.11 (El Capitan)

Windows 10

(available for students on the software site), OS 10.11 (El Capitan)

 

Support & protection

Extended warranty plan, including accidental damage coverage, for expected life of machine and a laptop bag to protect your computer.

 Extended warranty plan, including accidental damage coverage, for expected life of machine and a laptop bag to protect your computer.

* See note below.

Software

Microsoft Office

(available for students on the software site)

Microsoft Office 

(available for students on the software site)

 


Repair Costs of a Laptop Over Time

The Duke Computer Care Coverage program offers extended coverage for students, including software support. The Duke Computer Care Coverage warranty also covers breaks and spills, a feature not available with most laptop warranties. The cost to repair a laptop increases greatly over time because of the limited availability of parts from manufacturers. Units with limited warranties or warranties shorter than three years that also do not include software support and a break and spill warranty can cost more in the long run because of the high cost of repair if the machine malfunctions.


Duke Computer Repair Average Costs for the Most Commonly Replaced Components

Part

Average Cost

Labor

LCD screen

$300 - $750

$100/hour

Laptop motherboard

$300 - $750

$100/hour

Hard drive

$89 - $150

$100/hour

Keyboard

$59

$100/hour

As shown by the cost of replacement parts and labor, purchasing a computer through the Duke Computer Care Coverage program can pay for itself many times over. In fact, if a computer requires a new LCD screen or a motherboard, the price for that part alone often can be higher than the price of an entire bargain laptop.

OIT Supported Software

OIT supports varied software for PC, Macintosh and UNIX. OIT aims to revise this list just prior to each fall semester but will update products as neccessary. OIT reserves the right to decrease support for products when vendors decrease their support for those products.

Please see the OIT Software Licensing page to download free software or purchase discounted software. Additional volume-priced software is available for purchase from the Duke Technology Center.

If you do not see the software you are looking for on this page, you can check the Licensing Reference section of the OIT website for vendor & web-support information for site-licensed products.

 Support Software Symbols Key

 

 F

 Full Support

  • Every effort made to resolve technical issues swiftly
  • In-depth functional knowledge of software

 L

 Limited Support

  • Reasonable effort made to resolve issues swiftly
  • General functional knowledge of software

 R

 Recommend for  Students

  • Software recommended for student use
  • Departmental users should consult their local support
    for software recommendations

 

Operating Systems

 

 R

 Windows 10

 F

 

 Windows 7 / 8.1

 F

 

 Mac OS 10.11 (El Capitan)

 F

 R

 Mac OS 10.12 (Sierra)  

 F

 

Mac OS 10.13 ()

 L

 R

 Scientific Linux 6.4

 F

 

Web Browsers

*Please refer to application browser requirements

 

 R

 Chrome (latest version)

 F

 R

 Firefox (latest version)

 F

 R

  Internet Explorer 11

 F

 

 Microsoft Edge

 F

 R

 Safari (Mac) with supported Operating Systems

 F

 

Email Clients 

 

 R

 Outlook Web App

 F

 R

 Microsoft Outlook 2016 (Mac & Win)

 F

 

 Microsoft Outlook 2013

 L

 

 Microsoft Outlook 2011 (Mac)

 L

 

 Mail for OS X 10.11, 10.12, and 10.13

 L

 

Scheduling/Calendars  

 

 R

 Outlook Web App

 F

 R

 Microsoft Outlook 2016 (Mac & Win)

 F

 

 Microsoft Outlook 2013

 L

 

 Microsoft Outlook 2011 (Mac)

 L

 

File Storage and Printing

 

 R

 Box

 F

 R

 CIFS home directories

 F

 R

 One Drive for Business

 F

 R

 ePrint

 F

 

AntiVirus and other Security Software

 

 

 Microsoft Security Essentials (Win 7 - personal machines only)

 L

 

 Defender (Win 10)

 L

 R

 Symantec Endpoint Protection

 F

 

 Malwarebytes (personal machines only)

 L

 R

 LastPass

 F

 R

 Duo Multi Factor Authentication

 F

 

 Prey

 L

 

Media Players

 

 R

 Windows Media Player 11 & above

 L

 R

 Quicktime (Mac only)

 L

 R

 iTunes

 L

 R

 VLC

 L

 

Productivity Suite 

 

 R

  Microsoft Office 2016

 F

 

  Microsoft Office 2013

 L

 

  Microsoft Office 2011 for Mac

 L

 

  LibreOffice

 L

 

  Office online for Office365

 F

 

SSH and Secure FTP clients 

 

 

 FileZilla

 L

 

 MobiXterm 

 R

 Putty

 F

 R

 Terminal for Mac OS X

 F

 

 Cyberduck

 L

 

Remote Connectivity

 

 R

 Cisco AnyConnect VPN Client 

 F

 L

 Open Connect VPN Client (Linux)

 F

 R

 X-Win32

 L

 R

 Apple XQuartz

 L

 R

 Microsoft Remote Desktop Connection Client

 F

 

 FastX

 L

 

 Apple Remote Desktop (ARD)

 L

 

Miscellaneous Desktop Software 

 

 R

  Adobe Acrobat Reader DC 

 L

 

  Java Runtime Environment

 L

 R

  VMWare Fusion

 L

 R

  CutePDF 

 L

 

  7zip

 L

 R

  Prey

 L

 

Miscellaneous Duke Applications

 

 R

 Sakai

 F

 R

 SISS (Peoplesoft Client / ACES Web / Storm)

 F

 R

 WebEx 

 F

 

 Support@Duke

 F

 

Perceptive Content

 F

 

 SAP R/3

 F

 

 Jabber

 L

Article Number: KB0025071