Office 365: Configure Outlook 2016 for Mac

 

Issue

  • Setting up Outlook 2016 for Mac OS

 

Environment

 

  • Mac OS 
  • Outlook 2016

 

Cause

 

  • N/A

 

Resolution

 

  • In Outlook 2016 click Tools and Accounts.  Tools is on the top of the Outlook screen.

  • Click Exchange or Office 365

  • Enter a valid email address for your account in the E-mail address box. In the Method dropdown, be sure User Name and Password is selected.  In User name:,  enter your NetID@duke.edu.  In the Password field, enter your NetID password.  Check the box for configure automatically.  Click Add Account when complete.

  • Verify your NetID@prodduke.mail.onmicrosoft.com is listed.   Check the Always use my response to this server box.  Click Allow.

  • Your account will configure.  You will see a green light when it is set and your email will populate in the client.  Depending on the size of your email box, it may take longer then a new account.

 

Escalation

If you need further assistance, contact your local IT support group/person.
You can also contact your appropriate Service Desk:
University Users: OIT Service Desk - 919 684 2200
Duke Medicine Users: DHTS Service Desk - 919 684 2243

 

 

Article Number: KB0018074