NetID: Password reset options

 

New Staff, Faculty, or Student:

NetIDs & passwords are only to be used by the NetID owner and should not be shared with spouses or other family members. 

Upon receiving your NetID, please contact the OIT Service Desk at (919) 684-2200 to verify your identity and obtain a link for setting your password and challenge/response questions. 

If you are unable to call the Service Desk for any reason, you may also use this site to reset your password

**New Visiting Scholars, Research Collaborator, or Contractor: If you did not provided the last 4 digits of your Social Security number during your guest account invitation process, you will be required to use the NetID password reset form. **

  

NetID Password Reset Form:

The password reset form can not be filled out by a third party (manager, supervisor, etc.) The password reset form requires the signature of the NetID user. The password reset form also requires a government issued photo ID for the user be included. Please lay your government ID on the designated area of your completed password reset form and scan. You may also take a picture with your mobile device. Your scan/image can be emailed to help@duke.edu or faxed to (919) 684-4400.

The OIT Service Desk processes the form within one business day and an email will be sent to your non-Duke email address that will allow you to set your NetID password and challenge/response questions. 

Established NetID Users:

When you create your NetID password, you are also required to choose 3 challenge/response questions and answers. The answers are case-sensitive.

Your password reset options are as follows:

  1. If you would like to update your known good password and/or challenge questions, you can login at oit.duke.edu/selfservice with your current password and *Advanced Verification to make changes.
  2. If you forget your password, you can visit pwreset.oit.duke.edu and you will be required to answer your challenge questions before setting a new password.
  3. If you have forgotten your password and challenge questions, please call the Service Desk at 919-684-2200 to make a request and it will be processed within normal business hours.

Once Multi-Factor Authentication is registered, you will be required to use Advanced Verification when accessing oit.duke.edu/selfservice

 If you have additional questions or concerns, please contact the Service Desk at (919) 684-2200

 

Article Number: KB0025323