Intermittent Spectrum Issues and Hotspots.

With 40,000+ users suddenly working from home, some Internet carriers are having intermittent bandwidth issues.  Duke’s Internet provider, MCNC, has seen a surge in traffic on their private links to Spectrum. If you experience performance issues with your home ISP you can use a hotspot on your phone that may improve performance until providers finish adding additional capacity.  MCNC is actively engaged with Spectrum to add additional capacity to their private peering links as quickly as possible.  Follow the steps provided by your phone’s manufacturer and carrier to set up a hotspot if needed.

Article Number: KB0032751