Remote Apps - Connecting to Authentic Login, SAP, and Analysis via Remote App Workspace


Table of Contents

Please note, effective as of this writing, the server used to access the SAP RemoteApps has been updated to to reflect the most current server. If you are using a different server than listed, please update it immediately.


Network Connectivity

To use SAP Remote Apps, it is necessary to be connected to Duke’s network by one of the methods listed below. Please contact your IT professional with any questions:

  • On Duke University or Duke Medical campus
    • A wired connection
    • A Wi-Fi connection to Dukeblue, or DukeOpen

  • Working Remotely
    • A VPN connection using Cisco AnyConnect (,

Microsoft Remote Desktop

  • Mac OS:
    • Install Microsoft Remote Desktop from the Apple App Store using this link, or consult with your IT service professional.

  • Windows:
    • Windows users should already have the "RemoteApp and Desktop Connections" installed on their computer as part of Windows.

Multi-factor Authentication

  • In order to use Remote Apps, Multi-factor authentication setup is necessary. To set this up, please refer to this link, or contact your IT services professional.


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Configuring Remote Apps in MacOS

  1. Launch Microsoft Remote Desktop.
    Remote Desktop Icon

  2. Select “Workspaces” on the top toolbar, then click Add Workspace.
    Click Add Workspace

  3. Enter in the URL field provided.

  4. The following will automatically populate.

  5. Click the User Account drop-down menu and select Add User Account.
    Add User Account

  6. Enter the following information:
    1. Username:
    2. Password: (NetID Password)
    3. Optional: Add a Friendly name, such as “SAP Login"
    4. Click Add.
      Click Add

    5. Once back at the Add Workspace windows, click Add.

    6. The workspace will be configured.
      Created Workspace.

    7. Once the configuration is complete, the remote applications will appear under SAP RemoteApps.

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Configuration and Sign-in on Windows

  1. Open the RemoteApp and Desktop Connections application on Windows.
    Open RemoteApp

  2. Click on Access RemoteApp and desktops.
    Click on Access

  3. Enter then click Next.

  4. Click Next.

  5. In the login prompt, enter your username as WIN\NetID and Password.
    Type WIN\netid

  6. Under SAP RemoteApps, click on View Resources to connect to the SAP applications.

  7. You can now connect to the SAP Remote Apps.

  8. These programs appear in your start menu under All Programs > SAP RemoteApps (RADC)
    The Windows 11 Start Menu options

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Launching Apps

  1. Double-click the “MIT Kerberos Ticket Manager”
    A white letter K on a grey background

  2. The following message may appear. Click Continue.
    Security Message on Login

  3. The following screen will appear. Click OK to proceed.
    Another Windows Security Message

  4. The Duo Security prompt will appear: Use the preferred Multi-factor Authentication method by selecting one of the following:
    1. Send Me a Push – Will utilize the Duo Mobile smartphone app.

    2. Call Me – Will call the listed phone number for verification.

    3. Enter a Passcode – Click Text me new codes to receive a text with codes to be used. A YubiKey, or generated passcodes can be used in this field as well.  

  5. The MIT Kerberos Screen will appear. Click “Get Ticket”.

  6. Enter the following credentials:
    1. Principal: netid@ACPUB.DUKE.EDU (NetID must be lowercase).
    2. Password: NetID password.


  7. Double-click the SAP Logon icon to launch SAP.

  8. This will launch SAP.

  9. Select the desired server, which should now launch as illustrated below. In this case, PRD [Financial Accounting] was launched.

  10. Your selection will launch.

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Folder Redirection for MacOS


  • Open Microsoft Remote Desktop. In the menu bar, select Microsoft Remote Desktop, then select Settings

  • Under the General tab, at the very bottom, you will see, “If folder redirection is enabled for RDP files or managed resources, redirect:”

  • At the very bottom, click the dropdown menu and select the folder you’d like redirected. This folder will have to be available when you launch the remote application. The sample below has chosen the Downloads folder.

What to Expect

  1. When saving an Excel file as illustrated…

  2. …we select the Browse option.

  3. Navigate to This PC, which is the remote system.

  4. Under This PC, under Network locations, the redirected drive and folders will appear. This is referencing the redirected folder in Step 1.

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Folder Redirection for Windows

Folder redirection for RemoteApp environments in Windows is automatic. All local and network paths are automatically included in folder redirection.


  1. When saving a file, browse to This PC.

  2. Scroll to the bottom of the window and save the file to a drive you can access even if you're not connected to RemoteApps. 

    Look for the drives that state [DriveLetter] on [ComputerName] as highlighted below.



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See also: Set the Default Download Directory - GR8 Parameter


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Analysis for Excel

If Analysis for Excel will be used, please refer to this article for setup: KB0037038



Article number: KB0026883

Valid to: June 4, 2025