ePrint - Using ePrint in Windows

There was an ePrint upgrade in July 2015. If you have not installed the new client since 6/30/2015, please uninstall and reinstall ePrint per below:

Question

How do I print using ePrint in Windows?

Answer

Make sure that you're using the latest version of the ePrint software.  Use the following link to get directions on installing the ePrint software.

If you have problems printing, use the following link to go through steps for troubleshooting ePrint.

Black-and-White Printing

  1. Select the print option of the application you're using.
  2. When the Print window opens, choose the printer named ePrint-OIT.  If you'd like to print more than one copy or only print selected pages of the document, these adjustments can be made here. If you'd like to print on both sides of the paper or select legal sized paper, select Properties....
  3. If you want to print single sided on Letter paper, skip this step; otherwise, click Printing Shortcuts. You can then select Two-sided (Duplex) Printing or Legal under Paper sizes.
  4. When the ePrint popup dialog box appears, enter your NetID using all lower case letters.
  5. Swipe your DukeCard at one of the Duke ePrint Release Stations on campus.
  6. Choose the document you'd like to print from your list of documents and select Print.

Color Printing

Color laser printers are available for your use in Lilly Library and Perkins/Bostock Library. The ePrint software installer adds an ePrint-Color(fee) printer to your printers; use this special printer to send color documents to the color print queue.

NOTE: Before you try to print in color, be sure you have money in your Flex account. Color copies cost 15 cents each.

  1. Select the print option of the application you're using.
  2. When the Print window opens, choose the printer named ePrint-Color(fee).  If you'd like to print more than one copy or only print selected pages of the document, these adjustments can be made here.
  3. When the ePrint popup dialog box appears, enter your NetID using all lower case letters.
  4. Your document will be sent to a special color queue and only show up at the Color ePrint Release Stations. These jobs will not appear if you swipe your card at a regular ePrint Release Station.
  5. Swipe your DukeCard at one of the Color ePrint Release Stations. These are located in the lobbies of Perkins and Lilly libraries.
  6. Choose the document you'd like to print from your list of your documents and select Print.
    NOTE: Your DukeCard will be charged 15 cents per page once you click this button.

If your color print job had problems (such as a color not printing properly or the paper folding), please bring the printed paper document to Duke Office Products at 3540 Kangaroo Drive, Durham, NC 27705. They will contact the Duke Card Office to facilitate the refund.

For directions to Duke Office Products from your current location, please use this link.

Guidelines

Please abide by the following guidelines when using public OIT printers:

  • Do not use printers as copiers: if you need multiple copies of a document, photocopy it.
  • Recycle unwanted paper. There are recycling bins in all of the computer labs.
  • If the printer is out of paper, toner, or not working please submit a Help Ticket using the link below.
  • Send each print job only once.

Remember:

  • Print jobs will remain in the print queue for 12 hours, then will be deleted automatically.
  • If you are printing from a workstation in a Duke Library, documents less than 5 pages long will be printed directly to the nearest desktop laser printer. For longer documents, you will be prompted for your NetID and you can retrieve your document at any ePrint station.

Need Further Assistance?

Please contact the OIT Service Desk if you need further assistance: http://oit.duke.edu/help/.

Article Number: KB0020487