ePrint - Refunds
Can I get a refund for failed print jobs in ePrint?
If you exhausted your ePrint allocation your print jobs will be charged to your FLEX account. Charges for black & white print jobs that are unacceptable in quality (low toner, smudging, paper jam, etc.) will be refunded on request. Use this form to request an ePrint refund. Please enter a new request for each individual print job that failed.
Graduate Students, Faculty, and Staff are allocated free printing so do not need to request a refund.
Please visit the OIT web site for more information on ePrint quotas.
- Log into Support@Duke
- On the left, click Service Request Catalog
- Under the section Accounts & Access, click OIT - ePrint Refund
- Complete the form and click Request Now on the top right
The ePrint team will review your request and you will receive an email notification of the results. Please allow 3-5 business days for a resolution.