eAccounts Mobile App for Apple Devices Updated
Blackboard has released version 2.1.0 of eAccounts Mobile for Apple devices. If you already have eAccounts Mobile installed on your iPhone, you app will be updated through the App Store. If you do not have eAccounts Mobile on your iPhone, open the App Store and search for Blackboard eAccounts Mobile.
The new version of eAccounts Mobile features design changes which bring the mobile credential front and center, making it easier for users to add their DukeCard to their iPhone and Apple Watch. See the KB article "Adding Your DukeCard to Apple Wallet on iPhone or Apple Watch" for details on how to add your Mobile DukeCard credential to your Apple Wallet through Blackboard eAccounts Mobile.
In the Campus ID Section of eAccounts, you will see your DukeCard picture, name and primary affiliation; click the arrow to the right of your name to expand or contract the Campus ID section.
You will see the list of devices on which you have your Mobile DukeCard installed; click on "View in Wallet" to see your DukeCard in Apple Wallet. Return to the app and tap "More Information" in the Campus ID section to see:
- Last four ID numbers of iPhone, Apple Watch
- Use of DukeCard Credentials Statement
- Remove Campus ID from Wallet Option
From the main eAccounts Mobile screen, tap the Gear icon in upper right corner to open "Manage Your Account". You will have the option to:
- Report a Lost Card
- Report a Found Card
- Add Another Site
- Sign Out of eAccounts Mobile
If any information on your DukeCard in the Wallet does not appear correctly, contact the OIT Service Desk at (919) 684-2200 or visit the Service Desk Help Page to chat with a representative or submit a ticket.
DISCLAIMER: These instructions were tested using iOS 12.3.1. If you are running a different version of the Apple OS, you may experience issues.