Configuring Your Device for Mobile DukeCard

Configuring Your Device to Use Your DukeCard in Apple Wallet

Duke University faculty, staff and students are eligible to add their DukeCard to Apple Wallet on their iPhone and Apple Watch for door access at university buildings, payment at participating campus, medical center and hospital facilities, stores, gift shops, dining, vending, and laundry machines. With the exception of Merchants on Points (MOPs), food truck vendors and Duke Libraries, your DukeCard in Wallet can be used to access and pay wherever your physical DukeCard is accepted. You can have any combination of (1) physical card, (1) DukeCard on your iPhone, and (1) DukeCard on your Apple Watch active at any time.  

To get started, you should first verify that your device meets these specifications:

Hardware Requirements

  • iPhone 6, iPhone 6 Plus or later
  • Apple Watch series 1 or later

Software Requirements

  • iPhone iOS 12 or later
  • Apple Watch watchOS 5 or later
  • Blackboard Transact Mobile eAccounts App version 2.0.0
  • Duo Mobile Multifactor Authentication
  • Devices must be signed into the same iCloud account app

Information on how to update your iPhone to the latest version of iOS is available here. Information about how to update your Apple Watch to the latest version of watchOS is available here.

Downloading and Installing Blackboard Mobile eAccounts App

To install the Blackboard eAccounts app on your mobile device, open the App Store app and search for “eAccounts”.

Setting Up Multifactor Authentication with DUO

You will need to set up Duke’s Multifactor Authentication (MFA) for eAccounts on your iPhone to log into the eAccounts app. MFA provides an additional layer of security when logging in or performing transactions online and at Duke. To set up MFA, you will need to use Duo Mobile. Information on how to get and set up Duo Mobile and a short video can be found here.

iCloud Account

You will need to be signed into iCloud with your Apple ID in Settings on iPhone to use your contactless DukeCard. You can ensure you are signed in with your Apple ID to iCloud on your iPhone by navigating to Settings > Your Name.  Information on using your Apple ID and what to do if you forgot your Apple ID or Apple ID password is available here.


Article Number: KB0029829