Attention - if you are a recently admitted student to Duke, your email account is set up using Office 365. See Setting up a new email client for Office 365 to configure your computer or phone to access your email. 


E-mail is an indispensable communication tool at Duke, and we back up e-mail daily. If you accidentally delete or lose some of your e-mail, the OIT Service Desk may be able to recover it. Your quota can be increased if necessary.

Maintaining your account

You must perform maintenance on your e-mail account to keep it running smoothly. These tips can help keep your account in good working order: 

  • Do not open e-mail from an unknown source. Delete the message! By not opening these messages and keeping your anti-virus software up-to-date, you minimize the chances of a virus infecting your computer.
  • Plain text emails take up very little space, but mail attachments (photos, etc.) can take up quite a bit. Save attachments to your hard drive or other storage device to save space.
  • If you save copies of the e-mails you send, check your sent-mail folder regularly and delete messages you no longer need.

Preventing spam

Spam is unsolicited commercial e-mail. To help prevent spam:

  • Never respond to spam. This only confirms that your e-mail address is valid, and you're likely to get even more.
  • Do not post your e-mail address on your Web page.
  • Use a second e-mail address to sign up for non-Duke newsgroups and mailing lists or to make purchases on the Web. You can sign up for free e-mail service through various providers, including Gmail, Hotmail and Yahoo.
  • Do not give out your e-mail address without knowing how it will be used.

Using an e-mail alias

An e-mail alias is a convenient e-mail address based on your name (for example, first.last@duke.edu). The alias is not a new mailbox, it is just an address that is easy for people to remember. You may have had an alias created for you already, but it can be changed. E-mail sent to your alias is routed to the Duke mailbox you designate.

Accessing your DukeMail account on the web

You can get to your DukeMail account via the Internet by visiting http://webmail.duke.edu and logging in using your NetID and password.

Using an IMAP mail client

If you prefer to use an IMAP mail client, please visit the Securing Your E-mail Web page for instructions.

Using Pine

If you prefer a Unix environment, you can use Pine for e-mail.

Pine How-to Guide

Find out more 

For more information, please visit our E-mail FAQ page. OIT also makes metrics on DukeMail mailboxes available to the general public. Metrics on DukeMail availability are available only to members of the Duke Community. General information about the OIT metrics is available at About OIT/metrics.