Here is a quick guide to getting started with technology at Duke. 

Group of faculty and staff talk at symposium

DukeCard - Your DukeCard is your identification and access card on campus. Staff will arrange to get their DukeCard with thier supervisor.

NetIDs - Your Duke NetID is your user name for many systems and services on the Duke computing network. Your NetID is automatically assigned upon admittance or hire. 

Multi-Factor Authentication (MFA) - MFA or two-step verification protects your NetID login and data, all faculty and staff are required to enroll to access the Work@Duke site. 

Internet connectivity - You can alwasy acces secure wired (Ethernet) and wireless (Wi-Fi) connections to the Duke computing network on campus. To connect all devices, visit oit.duke.edu/wireless.

E-mail & Calendaring - You will likely use Office365 for email and calendaring, like most staff, faculty at Duke. However, some departments use other services. You should contact local IT staff for details.  

Personal file storage - You will receive personal file storage space via OIT's CIFS server. Most departments also offer file storage options. You also receive 50GB cloud storage on Duke Box.

Phone services - OIT manages all phone service needs for the university and health system including your desk phone and integrated communications like chat and teleconferencing.

At-home computing - If you are connecting to Duke's network from off campus, we recommend that you use Duke's virtual private network for security. Or use Eduroam at member universities. 

Software - You have access to a wealth of free and low-cost software. Duke negotiates with vendors to make products like Adobe products, research software, antivirus and more available to Duke affiliates. 

Academic Media Services - If you need to capture lectures and events, convert captured media to other formats or distribute media, OIT offers technical consultation and resources.

Web Conferencing and Collaboration - Web-based collaboration is easy at Duke. You can access tools for: self publishing, survey software, online web conferencing and collaboration tools.

Mobile devices -  Get the DukeMobile app to help you navigate services. Duke provides wireless access to all Apple and Android mobile devices.

IT security -  Keep your personal and work data secure. Duke recommends free anti-virus software for personal computer security. Make sure to review Duke policies regarding file sharing.

Getting help - You can get help almost any time of day through chat, phone, email or in person. The OIT Service Desk provides support for all services that OIT offers.