OIT Support and Service Metrics

The Office of Information Technology captures a large number and variety of measurements and metrics to assist us in monitoring and evaluating our performance.  This page provides links to both public and internal (NetID enabled) measurements and metrics on some of our most visible and utilized services.

We welcome your input on these metrics.  If you have feedback or questions, please contact us at


Gartner Technology Research

Duke University has contracted with Gartner, Inc., to provide the Duke community with access to their vast stores of knowledge and research on industry trends, technology and best practices. Current Duke students, faculty and staff with a NetID and password can access the Gartner site.

Getting started

It's easy:

  • Just visit Gartner, and then log in with your NetID and password.

  • Use the Search Research function at the top of the site for simple searches, or move on toAdvanced Search or Browse.

  • At any time, you can set your Preferences, or consult online Help or Training.

  • If you need additional help, select Contact Gartner.

Get automatic alerts

As a registered user, you can subscribe to the alerts service, which sends you email about new research on topics of your choosing. Click Create Alerts, and set up as many as you like.