OIT Support and Service Metrics

The Office of Information Technology captures a large number and variety of measurements and metrics to assist us in monitoring and evaluating our performance.  This page provides links to both public and internal (NetID enabled) measurements and metrics on some of our most visible and utilized services.

We welcome your input on these metrics.  If you have feedback or questions, please contact us at


Gartner Technology Research

As of June 1, 2019 campus access to Gartner Core Data Research is no longer available at Duke.