Academic, User & Device Support (AUDS)

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OIT's Academic, User & Device Support (AUDS) group specializes in providing IT support for academic departments, classroom and research labs, and administrative units across the University.

The AUDS teams deliver this support via an integrated suite of services. Organized around the lifecycle of computing devices, these services include:

  • Device lifecycle
    • Inventory
    • Budget planning
    • Replacement cycles
    • Deployment
    • Surplus
    • Security
      • Operating system patching
      • Application patching
      • Antivirus management
      • Malware removal

         
    • Software installation
    • Troubleshooting
    • File storage
    • Computer repairs
    • Printing management

     

    Support for East Campus

    Support for West Campus

    Support for Central Campus 

    SUPPORT FOR DOWNTOWN DURHAM

    Support for Science Drive

    SUPPORT FOR EPRINT, LABS & IMAGING

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