Duke

• Telecommunications
  • For Faculty & Staff
    • Wired Phones
    • Cellular Phones
      • Business Unit Account Management
        • ALLTEL users
        • Verizon Wireless
        • AT&T Wireless
        • Managing Requests & Obtaining Support
        • Paying Your Online Invoice
        • Distributing Charges to Cost Centers
        • Customer Service and Support for Duke-paid Mobile Devices
      • OIT Mobile Account Management
      • Employee Discounts on Mobile Service
    • Telephone Audio Conferencing
    • Calling Cards
    • Pagers
    • 800 MHz Radios
  • For Students
  • Service and Repairs
• Web & Multimedia
• Mobile Applications

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Duke University units accommodate faculty and staff who need mobile communication devices to fulfill their job requirements by approving the issuance of unit-owned devices and service plans, paid for on Duke-issued procurement cards. Details regarding this program are explained on the Financial Services website.

Individual Duke units manage the ordering and approval for Duke-paid mobile devices. Within each unit that has Duke-paid mobile phones, one or more account managers is designated.

Account managers

If you are an account manager for your unit, please advise mobile users on your accounts of the unit's internal process for requesting service, including whom they should contact to submit requests.

Account managers must be authorized to access their accounts online and to call the service providers' customer support services. OIT manages access for all Duke account managers. Read more about OIT's role in mobile account management.

To place orders for users on your account, contact your service provider online, by email, or by phone. Read more about customer service and support and managing requests.

Also read about paying service provider invoices and distributing charges to cost centers.

Duke Hospital and DHTS/Clinical Engineering online request process

Duke Hospital (Company 30) and Duke Health Technology Solutions (DHTS)/Clinical Engineering (part of Company 20) have established an online process for mobile device requests (you must be on the Health System network or a VPN to connect).

• To submit a request for Duke Hospital, visit the DHTS site. In the left sidebar, click to select Request DUH Mobile Service. In the next window, click Log In. When entering your NetID, prepend it with dhe\ (e.g. dhe\netid). Upon submission, the request is routed to your senior leader for review. If approved, the order is processed by DUH Finance. If a new device was ordered, your DHTS Device Support person will set it up and deliver it to you.

• To submit a request for DHTS/Clinical Engineering, visit the DHTS site. In the left sidebar, click to select DHTS Mobile Request Form. In the next window, click Log In. Log in using your Active Directory username and password. Upon submission, the request is routed to your Sr. Leader for review. If approved, your Sr. Leader will send the request to DHTS Customer Support to process the order with the appropriate service provider. If new hardware is ordered, it will be shipped to DHTS Customer Support to be set up and activated. Upon completion, it will be delivered to you.

Mobile device users

If you have a Duke-paid mobile device and would like a change to your mobile service, please contact your account manager. The account manager is typically a business/finance manager or designee (Duke Hospital and DHTS/Clinical Engineering users, see online request process above). To help you identify your account manager, download the list of Duke units with mobile accounts and their corresponding account managers.

For technical support regarding access to the Duke network or Duke applications (e.g. email), contact your IT support group. They may need to escalate the issue to the service provider.