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Self-service tool replaces Online@Duke

After several months of testing, OIT's account self-service tool will officially replace Online@Duke starting Thursday, March 22.
As of that date, Online@Duke will no longer be available. All traffic will be redirected to the new tool at
From the self-service tool, users can:

  • search the online directory by name, NetID, Duke Unique ID or phone number
  • change NetID password
  • manage challenge/response questions
  • manage email (set up message filters, forwarding and automated out-of-office replies)
  • handle some ePrint functions.

The self-service tool was launched in July and has run in parallel with Online@Duke since then while OIT has gathered and incorporated user feedback and suggestions.

Please contact the OIT Service Desk ( with questions.