IT Alerts http://www.oit.duke.edu/service-outages Wed, 22 May 2013 07:39:13 -0400 Service notifications for the general Duke community en-us Copyright Duke University. All Rights Reserved. help@duke.edu (OIT Service Desk) Scheduled Outage - WebEx Meeting Maintenance [Updated: May 7, 2013 - 10:46 AM]http://oit.duke.edu/service-outages/details.php?id=3817http://oit.duke.edu/service-outages/details.php?id=3817Cisco WebEx is scheduling a service maintenance on the servers associated with the following WebEx instances, (https://dukeuniversity.webex.com and https://dukemed.webex.com). During this extended maintenance period, WebEx Meetings, will be redirected to the Secondary system as a precautionary measure. If you are experiencing interruptions with any Cisco WebEx services, while on the secondary system, please contact Cisco WebEx Global Support Services so that a Technical Support agent can assist you in resolving the issue 1-866-229-3239 Unscheduled Outage - Reported sporadic phone issues with call center enviornments [Updated: May 20, 2013 - 12:04 PM]http://oit.duke.edu/service-outages/details.php?id=3823http://oit.duke.edu/service-outages/details.php?id=3824**OUTAGE RESOLVED** OIT identified an issue with a Cisco gateway that has been corrected and service has been fully restored. OIT is investigating reported sporadic phone issues with call center environments. Further updates will be made as they become available. Scheduled Outage - ePrint Maintenance [Updated: May 20, 2013 - 7:28 AM]http://oit.duke.edu/service-outages/details.php?id=3820http://oit.duke.edu/service-outages/details.php?id=3820ePrint will be unavailable for up to five minutes sometime during the maintenance window. Unscheduled Outage - my.duke.edu service restored [Updated: May 16, 2013 - 10:26 AM]http://oit.duke.edu/service-outages/details.php?id=3821http://oit.duke.edu/service-outages/details.php?id=3822OIT has received reports that my.duke.edu service may be degraded or unavailable. The OIT Service Desk is working to gather more details about this problem. If you are experiencing a service interruption, please contact the OIT Service Desk at 919-684-2200, so that we can ascertain the extent of the problem. Scheduled Outage - ePrint Maintenance (Copy and Color Printing) [Updated: May 15, 2013 - 1:41 PM]http://oit.duke.edu/service-outages/details.php?id=3819http://oit.duke.edu/service-outages/details.php?id=3819Copy and color printing services via ePrint will be unavailable due to scheduled maintenance. Black and white printing will not be impacted.