IT Alerts Details
Intermittent inbound call failures
Status: Confirmed Outage
Type: Unscheduled
Impact: Service degraded
Areas affected: Phone Services
Start: Mar 30, 2012 - 1:30 PM
Update Time: Mar 31, 2012 - 2:26 AM
End: Unknown
Update 2:20AM 3/31: The systematic reboot has been completed but has not fully restored service. Cisco TAC and local carrier are continuing to assess alternate solutions.
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Duke is currently experiencing intermittent inbound call failures from our local service provider. Some users may receive a carrier message when dialing Duke numbers from an outside source. Duke to Duke (internal) calling is not impacted.
Intermittent inbound call failures
Status: Confirmed Outage
Type: Unscheduled
Impact: Service degraded
Areas affected: Phone Services
Start: Mar 30, 2012 - 1:30 PM
Update Time: Mar 30, 2012 - 10:24 PM
Update 10:18PM: The Cisco Call Manager reboot is still in process with 50% completion at this time.
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Duke is currently experiencing intermittent inbound call failures from our local service provider. Some users may receive a carrier message when dialing Duke numbers from an outside source. Duke to Duke (internal) calling is not impacted.
Intermittent inbound call failures
Status: Confirmed Outage
Type: Unscheduled
Impact: Service degraded
Areas affected: Phone Services
Start: Mar 30, 2012 - 1:30 PM
Update Time: Mar 30, 2012 - 7:22 PM
Update 7:18PM: As part of the restoration efforts, OIT Voice Services and Cisco will need to reboot the VoIP Call Manager servers at 7:30PM. During this time digital phones will failover to redundant servers and analog lines will be briefly interrupted. This will be done in a rolling fashion, one server at a time.
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Duke is currently experiencing intermittent inbound call failures from our local service provider. Some users may receive a carrier message when dialing Duke numbers from an outside source. Duke to Duke (internal) calling is not impacted.
Intermittent inbound call failures
Status: Confirmed Outage
Type: Unscheduled
Impact: Service degraded
Areas affected: Phone Services
Start: Mar 30, 2012 - 1:30 PM
Update Time: Mar 30, 2012 - 5:58 PM
Update 5:55PM: OIT Voice Services and local carrier are continuing to work towards resolution.
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Duke is currently experiencing intermittent inbound call failures from our local service provider. Some users may receive a carrier message when dialing Duke numbers from an outside source. Duke to Duke (internal) calling is not impacted.
Intermittent inbound call failures
Status: Confirmed Outage
Type: Unscheduled
Impact: Service degraded
Areas affected: Phone Services
Start: Mar 30, 2012 - 1:30 PM
Update Time: Mar 30, 2012 - 3:17 PM
Update 3:15PM: OIT Voice Services and the local carrier are still working to troubleshoot and resolve this issue. No ETA at this time.
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Duke is currently experiencing intermittent inbound call failures from our local service provider. Some users may receive a carrier message when dialing Duke numbers from an outside source. Duke to Duke (internal) calling is not impacted.
Intermittent inbound call failures
Status: Confirmed Outage
Type: Unscheduled
Impact: Service degraded
Areas affected: Phone Services
Start: Mar 30, 2012 - 1:30 PM
Duke is currently experiencing intermittent inbound call failures from our local service provider. Some users may receive a carrier message when dialing Duke numbers from an outside source. Duke to Duke (internal) calling is not impacted.
Intermittent inbound call failures
Status: Outage Resolved
Type: Unscheduled
Impact: Service degraded
Areas affected: Phone Services
Start: Mar 30, 2012 - 1:30 PM
Update Time: Mar 31, 2012 - 3:21 AM
OUTAGE RESOLVED: This issue has been resolved and inbound calls are being received correctly. Please remember that 10 digit dialing is currently in affect. Please report any further issues to your support desk; DHTS (919) 684-2243, OIT (919) 684-2200
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Duke is currently experiencing intermittent inbound call failures from our local service provider. Some users may receive a carrier message when dialing Duke numbers from an outside source. Duke to Duke (internal) calling is not impacted.