IT Alerts Details
ePrint Upgrade
Status: Outage Resolved
Type: Scheduled
Impact: Service degraded
Areas affected: ePrint
Start: Jul 1, 2011 - 6:00 AM
Update Time: Jul 6, 2011 - 11:38 AM
End: Jul 5, 2011 - 9:00 AM
UPDATE Tue. 7/5/11: OIT staff have resolved most of the problems experienced with last Friday's ePrint service update. Some clients may still be experiencing a problem with an incorrect paper type ("labels") being the default setting after installing the new client. This problem primarily affects duplex (double-sided) printing. OIT staff are working on an updated installer to resolve this problem, and on ways to disseminate the resolution for the problem to clients that have upgraded their ePrint software since Friday's upgrade. If you have further questions, please contact the OIT Service Desk at (919) 684-2200.
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UPDATE 6:30pm Fri. 7/1/11: The ePrint upgrade has been completed. Users who have downloaded the new client will be able to print to ePrint stations and will be able to swipe their cards and print. There are still two remaining noteworthy issues:
1) Lexmark T656s or iMFP devices will not work due to failure of EDI connectivity
2) Duplex printing will not be available automatically; users must manually change the print setting to enable this
OIT is working with our system vendor to resolve these issues. At this time, we estimate these issues will be resolved on the morning of Tuesday, July 5. We apologize for any inconvenience.
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UPDATE 12:15pm: The ePrint upgrade is continuing. We experienced difficulties with some release stations earlier this morning, but main campus ePrint functionality has been restored at this time. OIT staff continuing to work to provide services to ePrint users in the Nicholas School, Biology, Law, Office Products/MFPs and other campus units. In addition, IT partners must update their workstations with new ePrint clients as part of this upgrade, so localized work to complete this upgrade is continuing.
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The ePrint system will be unavailable for an important upgrade. Once the upgrade is complete, you will need to install new ePrint software (the ePrint "client") on your computer. Please visit the following web page for more information:
http://www.oit.duke.edu//service-updates/items/2011_06_17_eprint.php
ePrint Upgrade
Status: Outage Resolved
Type: Scheduled
Impact: Service unavailable
Areas affected: ePrint
Start: Jul 1, 2011 - 6:00 AM
Update Time: Jul 5, 2011 - 7:39 AM
UPDATE 12:15pm: The ePrint upgrade is continuing. We experienced difficulties with some release stations earlier this morning, but main campus ePrint functionality has been restored at this time. OIT staff continuing to work to provide services to ePrint users in the Nicholas School, Biology, Law, Office Products/MFPs and other campus units. In addition, IT partners must update their workstations with new ePrint clients as part of this upgrade, so localized work to complete this upgrade is continuing.
ePrint Upgrade
Status: Outage Resolved
Type: Scheduled
Impact: Service unavailable
Areas affected: ePrint
Start: Jul 1, 2011 - 6:00 AM
The ePrint system will be unavailable for an important upgrade. Once the upgrade is complete, you will need to install new ePrint software (the ePrint "client") on your computer. Please visit the following web page for more information:
http://www.oit.duke.edu//service-updates/items/2011_06_17_eprint.php