IT Alerts Details
DukeMail Maintenance 3
Status: Outage Resolved
Type: Scheduled
Impact: Service will be degraded
Areas affected: DukeMail
Start: May 21, 2011 - 10:00 PM
Update Time: May 22, 2011 - 5:18 PM
End: May 22, 2011 - 6:00 AM
This maintenance period is closed. Please watch for additional maintenance periods from 10 p.m. through 6 a.m. on subsequent nights.
Now that the maintenance window is closed, please contact the OIT Service Desk (http://oit.duke.edu/help) via email, phone, live chat or online form if you are unable to send or receive mail.
DukeMail Maintenance 3
Status: Scheduled Maintenance
Type: Scheduled
Impact: Service will be degraded
Areas affected: DukeMail
Start: May 21, 2011 - 10:00 PM
OIT is performing maintenance intended to address an issue that has degraded performance for the DukeMail service, including delays in delivery of mail and error messages in connection with sending mail. During maintenance periods that run from 10 p.m. through 6 a.m. beginning on Thursday, May 19, we will move accounts off the first of our DukeMail data storage volumes so that we can reconfigure it for improved performance.
If your mail account is moved in connection with this maintenance, you will see a brief period when your mail client (Outlook, Thunderbird, etc.) will be unable to connect to your account. Once the move is complete, your client should connect again without a problem. (Note regarding Mac Mail: Our testing indicates that Mac Mail may go blank during the transfer, as if all content in the account is gone. If this occurs, close Mac Mail and then restart to establish the connection to the new mail storage volume.)
If you are unable to send or receive mail after the maintenance window closes, please contact the OIT Service Desk (http://oit.duke.edu/help) via email, phone, live chat or online form.