IT Alerts Details
DukeMail performance for some mail users
Status: Outage Resolved
Type: Unscheduled
Impact: Service degraded
Areas affected: DukeMail
Start: Apr 22, 2011 - 10:55 AM
Update Time: Apr 22, 2011 - 5:53 PM
End: Apr 22, 2011 - 1:46 PM
Update 2:48pm: OIT has applied the vendor patch for DukeMail and DukeMail is now functioning as intended. We believe all user-visible problems ended at 1:46pm.
If you are still experiencing issues with DukeMail please contact the OIT Service Desk at 919-684-2200.
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Update 1:45pm: OIT staff are implementing a change recommended by our DukeMail system vendor in an attempt to resolve current performance problems. We will continue to monitor this problem and to provide updates as they become available.
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Update 12pm: Some DukeMail users are continuing to experience problems related to mail delivery and transmission. Affected users may notice delays in new mail reaching their inbox, or errors when their mail client attempts to save outgoing messages to their sent email folder. OIT staff are continuing to work with the mail system vendor to diagnose and resolve this problem.
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OIT is investigating reports of issues with DukeMail. Reports state users are seeing send and receive issues on their clients, or in @Mail and WebMail Classic. If you are experiencing DukeMail issues that are different than those described please call the OIT Service Desk at 919-684-2200.
DukeMail Performance
Status: Under Investigation
Type: Unscheduled
Impact: Under investigation
Areas affected: DukeMail
Start: Apr 22, 2011 - 10:55 AM
OIT is investigating reports of issues with DukeMail. Reports state users are seeing send and receive issues on their clients, or in @Mail and WebMail Classic. If you are experiencing DukeMail issues that are different than those described please call the OIT Service Desk at 919-684-2200.