Faculty and Staff Phone Service Rates
- Local telephone service
- Long distance telephone service
- Wireless phone service
- Data device service
- Pagers
- Automatic call distribution
Local telephone service
A one-time expedite fee of $200 will be added to all telephone work orders requiring completion less than five business days from receipt. OIT makes every effort to complete telephone orders (basic telephone moves, adds and changes) within five business days. In order to avoid this fee, please submit your work request to OIT more than five business days prior to the requested completion date.
Note: Local service and repair rates apply to on-campus users only.
| Service | Cost per month |
| Analog line |
$20 |
| Digital line |
$30 |
| Voice mail |
$4 |
| Set maintenance – single line |
$1 |
| Set maintenance – multi-line | $3 |
Long distance telephone service
| Domestic (1+) | 7¢ per minute, 24 hours/day, 7 days/week |
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| International (011+) | Flat rate per minute per country. Rates apply 24 hours/day, 7 days/week. Rates by destination. |
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| Basic Labor Rates - OIT | |
| Basic Hourly Rate | $70/hr. |
| Overtime Rate | $105/hr. |
| Holiday Rate |
$175/hr. |
| Expedite Fee | $200/order |
| Repair Fee (neglect or damage) |
$75/incident |
Wireless phone service
Alltel Voice Plan Rates
| Plan Name | Package Minutes | Monthly Rate |
Overage Charge |
| Alltel 350 | 350 | $35.50 | 20 cents |
| Alltel 500 | 500 | 20 cents |
|
| Alltel 750 | 750 | 20 cents |
|
| Alltel 1200 | 1200 | 20 cents |
|
| Alltel 1800 | 1800 | 20 cents | |
| Alltel 2500 | 2500 | $155 | 20 cents |
| Alltel 4000 | 4000 | $230 | 20 cents |
| Roaming | No Roaming Charge, but all calls made or received outside of Carolinas Coverage area will be deducted from package minutes, regardless of time . |
| Long distance: (Based on where you place the call from) |
No Long Distance Charges, but all calls made or received outside of Carolinas Coverage area will be deducted from package minutes, regardless of time . |
| Mobile-to-mobile (Calls made to other mobile customers of the same vendor) |
Free and unlimited with other ALLTEL subscribers for inside of Carolinas Coverage area |
| Nights/weekends | Unlimited for calls placed or received inside of Carolinas Coverage area. (9 PM to 5:59 AM weekdays, 9 PM Fri - 5:59 AM Mon) |
| Contract/term | No Contract Term |
| Customer service | *611 (from mobile phone) or 800-ALLTEL1 24 hrs/day, 7 days/wk |
| Directory Assistance | $1.25/call plus airtime |
| 900/976 block? | All mobile phones are blocked from dialing numbers with a 900 or 976 prefix. |
Verizon Voice Plans
| Plan Name | Package Minutes | Monthly Rate |
Overage Charge |
| Verizon 400 | 400 | 45 cents | |
| Verizon 500 | 500 | 40 cents |
|
| Verizon 800 | 800 | 40 cents | |
| Verizon 1200 | 1200 | 35 cents | |
| Verizon 1600 | 1600 | 25 cents | |
| Verizon 2500 | 2500 | 25 cents | |
| Verizon 3500 | 3500 | $129 | 25 cents |
| Verizon 5500 | 5500 | $180 | 25 cents |
| Roaming | No Roaming fee in the United States |
| Long distance: (Based on where you place the call from) |
Free on Verizon's Network |
| Mobile-to-mobile (Calls made to other mobile customers of the same vendor) |
Unlimited calls to other Verizon Wireless users (in-network) |
| Nights/weekends | Unlimited for during Night Hours (M-F): 9:01pm until 5:59am Weekend Hours: 12:00am Sat. until 11:59pm Sun. |
| Contract/term | 1 Year Contract Agreement |
| Customer service | *611 (from mobile phone) or 800-922-0204 6am - 11pm, 7 days a week Emergency technical support available 24 hrs/day, 7 days/wk |
| Directory Assistance
|
$1.49/call plus airtime Free 411 (1-800-Free-411) No Charge - Airtime will apply |
| 900/976 block? | All mobile phones are blocked from dialing numbers with a 900 or 976 prefix. |
AT&T Voice Rates
| Package Minutes | Monthly Rate |
| 450 | $33.99 |
| 900 | |
| 1350 | |
| 2000 | |
| 4000 | |
| 6000 | $169.99 |
Data device service
Alltel Data Plans
| Device | Unlimited Data Plan Rate with no voice plan | Unlimited Data Plan Rate with OPTIONAL voice plan |
| BlackBerry | $40/month (required) | $40/month |
| Other PDA Devices Must select either a voice OR data plan |
$67/month | $67/month |
| AirCards | $67/month (required) | N/A |
Verizon Data Plans
| Device | Unlimited Data Plan Rate with no voice plan | Unlimited Data Plan Rate with voice plan |
| BlackBerry | $42/month (required) | $37/month + cost of selected voice plan (optional) |
| BlackBerry International Data | $69.99/month (required) | $64.99/month + cost of selected voice plan (optional) |
| Other PDA Devices Must select either a voice OR data plan |
$42/month | $37/month + cost of selected voice plan |
| AirCards | $52/month (required) | N/A |
AT&T Data Plans
All rates are for monthly amounts.
| Device Type | Unlimited Domestic Data Plan Rates | International Data Plan Rates (100MB limit) |
| BlackBerry | $42.49 (required) | $59.49 (optional) |
| PDA Connect Unlimited (For non-BlackBerry data devices) |
$38.48 (required) | $0.0195/KB (optional) |
| Data Cards | DataConnect North America $93.49 |
DataConnect Global International $118.99 |
Pagers
The table below reflects the current monthly rates for pager services (effective May 2006). One-time charges apply to lost or stolen devices. If the pager is recovered, a credit will be issued.
Wide-area service
| Item | Monthly rate |
| Alphanumeric pager |
$13.50 |
| Numeric pager* |
$9.50 |
| Nationwide alphanumeric pager |
$48 |
| Nationwide numeric pager* |
$32 |
| Two-way nationwide pager (T900 |
$32 |
| Two-way nationwide pager (P935) | $37 |
* No longer available.
Wide-area service features
| Item | Monthly rate |
| Toll-free number |
$5.25 |
| Group call member |
75 cents |
| One additional state |
$1.25 |
| Two additional states |
$2.25 |
| Three additional states |
$3.25 |
Local (in-house) high-priority service
| Item | Monthly rate |
| Alphanumeric pager |
$9.50 |
| Pager ID only (no pager device) |
$5 |
Visitor (coaster-style) pagers*
| Item | Cost |
| Coaster-style pager |
$75/ea |
| Charger (1 for every 10 pagers) |
$75 |
| One-time set up fee |
$10/pager |
| Monthly rate for service |
$1/pager |
*Department is responsible for any necessary repair or replacement.
Lost/stolen pager replacement fee
If your pager is lost or stolen, a one-time replacement will apply as follows:
| Device | Replacement fee |
| Numeric pager |
$39 |
| Alphanumeric pager |
$69 |
| Two-way nationwide pager, model T900 |
$99 |
| Two-way nationwide pager, model P935 |
$199 |
| Visitor pager |
75 |
Automatic Call Distribution
If you are currently using a centralized, digital telephone system, you can use ACD in your area. To obtain more information, including recommendations and pricing, contact the OIT Service Desk at (919) 684-2200.
Need More Help?
- Contact the Duke OIT Service Desk
- (919) 684-2200
- help@oit.duke.edu