Billing information


About your OIT billing statement

Your monthly OIT statement reflects all recurring and one-time services charged to your cost center. We mail the statement to the cost center's business owner, who is defined in SAP. OIT cannot change a cost center's business owner.

To change the business owner associated with your cost center:

  1. Go to the Duke Financial Services website.
  2. Under iForms, click Cost Distribution.

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Call detail information

In the call detail portion of your OIT statement, the "CPT" column indicates the class, period and type of each long distance call. The current tax rates are 6% on calls within NC and 12.6% on calls to the rest of the U.S. Note that for calls placed to a department's toll free number, the "Number Called" column reflects the originating telephone number.

Class

1 Operator assisted rate - person to person
2 Operator assisted rate - person call back
3 Operator assisted rate - station to station
4 Direct distance dial rate - station to station
5 Direct distance dial rate - operator assisted
6 Customer dialed calling card rate - station to station

Period

1 Day
2 Evening or holiday
3 Night or weekend
4 Special intrastate - rate applied to intrastate calls placed during specified times

Overseas calls only

7 Standard
8 Discount
9 Economy

Wireless phone calls only

D Day - call began between 8 a.m. and 5 p.m.
E Evening - call began between 5 p.m.and 11 p.m.
N Night - call began between 11 p.m. and 8 a.m.
O Off-peak
P Peak

Type

1 Call placed from and billed to your telephone
2 Billed to third number
3 Credit card call
4 Collect call
5 Special reversed charge call
6 Wireless phone call
8 Call placed to Duke toll-free number
9 Miscellaneous


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Billing item definitions

Billing code

Description

Definition

 12

Line, Patient

A standard single telephone line available in hospital patient rooms.

 83

Circuit, 2-Wire Data (DTP)

A one-way directional circuit that transmits data signals from one location to another. (Examples: freezer alarms, elevator alarms)

 84

Duke Digital Pager

Pagers beginning with 970 that operate on the two Duke-owned paging system transmitters and the (Arch) vendor transmitter.  Text messages and call-back numbers are displayed.

 10144

VZN, Interstate Access/PBX Trunk - Dept

An FCC regulated charge for a customer’s access to the telephone company’s system and beyond (interstate).  Also known as the Subscriber Line Charge.

10158

VZN, Interstate Access/Key Line - Dept

An FCC regulated charge for a customer’s access to Verizon's telephone system and beyond (interstate). Also known as the Subscriber Line Charge.

11845

VZN, Rotary Line Hunt

The charge for two or more key lines of the same number. Rotary service allows a call to automatically hunt (rollover) from a busy line to the next available line.

13612 

VZN, Duke ICB/DS1 Metro - Dept

The charge for each PRI interface (23B+D channels) from the customer site to the telephone company’s serving central office. Accompanies item 17171 if customer has a PRI. If not, this charge is for circuits between multiple Verizon telephone office locations, used for DS-1 service (3 or more).

13621 

VZN, Duike ICB/PBX Trnk Activation - Dept

 The charge for PBX trunks that ride a digital channel service DS-1 circuit from the telephone company central office to the customer site.

18776

VZN, Key Line - Dept

A telephone line or lines that appears on a telephone set.

20075

VZN, Interstate Accesss Charge - Dept

 An FCC regulated charge for a customer’s access to Verizon's telephone system and beyond (interstate).  Also known as the Subscriber Line Charge.

36071

VZN, Line Hunt Service - Dept

 The charge for two or more key lines (see item 18776) of the same number. Rotary service allows a call to automatically hunt (rollover) from a busy line to the next available line.

51508

VZN, Centranet 50-100 Lines - Dept

Telephone lines from Verizon's central office providing shared dial tone among all the users on the same telephone system.  Special Pricing for a commitmment of over 50 lines.

52336

VZN, Centranet Wire Center - Dept

The portion of the service between the customer premise and the Verizon central office.  Works with Centranet Service Activation.

 62399

VZN, Duke ICB B1 Line/Durham - Dept

A dedicated line which provides dial tone to a place of business. This line may serve a fax machine, credit card reader, modem or regular telephone.

 62400

VZN, Key Line - Dept

A line which resides on a key telephone system (e.g. Norstar) at the customer's premise.  Dial tone from this line can be accessed from any telephone on which the line appears

 62420

VZN, DCS Riders - Dept

The charge for PBX trunks that ride a digital channel service DS-1 circuit from the telephone company central office to the customer site.

64458 

VZN, Centranet Svc Activ/Line - Dept

Each Verizon Centranet number is connected to the public switched network.  This service includes premium, versatile, and advanced communication features and service.  

 74648

VZN, Centranet Feat. Pkg. 1000-Dept

Includes all of the most commonly used features for Verizon Centranet (ie. call forward, redial,etc) must accompany 52336

 74954

VZN, Centranet Feat. Pkg. 1000-Dept

The charge for mileage (first mile) on a digital 2-wire circuit from the local telephone company to the customer’s premise.

75779

VZN, FCC Interstate Access Charge-Dept

An FCC regulated charge for a customer’s access to the telephone company’s system and beyond (interstate).  Also known as the Subscriber Line Charge.

75783

VZN, Interstate Access/B1 Line-Dept

An FCC regulated charge for a customer’s access to Verizon's telephone system and beyond (interstate). Also known as the Subscriber Line Charge.

75914

VZN, DS1 Special Transport Mi. - Dept

Charges associated with a point to point T-1 that crosses multiple Verizon central offices.  This charge is dependent on the mileage between the two points.

83A

Circuit, 2-Wire Data (DTP)

A one-way directional circuit that transmits data signals from one location to another. (Examples: freezer alarms, elevator alarms)

A1, A1A

Line, 5ESS-Single

A telephone line that supports only one call/conversation at a time. This line is served by OIT’s 5ESS switch and is normally used for voice service.   This type line is also used for fax transmissions.

Calling/answering features operate with dial-access codes.

A2, A2A

Line, G3R-Single

A telephone line that supports only one call/conversation at a time. This line is served by OIT’s G3r Enterprise switch and is normally used for voice service.  Calling/answering features operate with dial-access codes.  This type line is also used for fax transmissions.

AC10

ACD, Agent Pos. Fee

Regulatory fee applicable to all wireless phone service.

CELL020

Cell, Telecom Reg Fee

Regulatory fee applicable to all wireless phone service.

CELL021

Cell, 911 Service Fee

Regulatory fee applicable to all wireless phone service.

CELL022

Cell, Gross Receipts Surcharge

A two-way circuit that carries transmit and receive signals between two pieces of equipment in two separate locations. (Examples: heating and air conditioning monitoring systems, MasterCard/VISA terminals, Duke Card machines)

D2, D3B

Circuit, 4-Wire Data (DFD)

A two-way circuit that carries transmit and receive signals between two pieces of equipment in two separate locations. (Examples: heating and air conditioning monitoring systems, MasterCard/VISA terminals, Duke Card machines)

E7

Line, 5ESS-Multiline, Secondary Only

An additional telephone number that appears on multiline telephone sets in addition to the primary or main number.  This secondary line has limited functionality. Secondary numbers are used primarily as a private line for incoming calls.

E8, E8A

Line, Single, Rotary/Hunt

A telephone line feature programmed by OIT which allows an incoming call to skip over a busy line and to ring on the next appearance of the same number, if not already in use.  This feature is used on the older model telephone sets.

E9, E9A

Trunk, PBX

The connection between from OIT central switch and a department-owned telephone system through which dial tone is supplied. Single line users share dial tone for incoming and outgoing calls.

F1, F1A

Trunk, DID Additive Per Trunk

Programming that allows direct inward dialed calls to a specific end user on a department-owned telephone switch.

F2, F2A

DID Directory No’s (20)

A block of 20 Duke telephone numbers reserved for future use. This charge is applicable when the numbers have been reserved, even if they are not in use.

F3, F3A

Set, Maint-Multibutton Mech

A monthly maintenance/repair fee covering service on older model mechanical/analog telephones.

F4, F4A

Set, Maint-Multibutton

A monthly maintenance/repair fee covering service on digital and newer model electronic telephones having multiple line appearances and pre-programmed telephone set feature buttons such as Conference, Transfer and Speaker, etc.

 I5, I5A

Line, 5ESS-Multiline

A telephone line that supports multiple appearances of the same telephone number on a single telephone set.  Each appearance of the number can function as a separate "line", meaning each appearance can carry a separate conversation.  The calling/answering features are activated through pre-programmed feature buttons on the telephone sets.  This line is served by OIT's 5ESS switch.

 I6

 Line, Single

A telephone line that supports only one call/conversation at a time.  This line is normally used for voice service but can be used for fax transmissions.  Calling/answering features operate with dial-access codes.  This line is a part of a larger group of single lines. The group is known as an IDP (individual dial plan), and acts much like a private PBX, although it is served by OIT's 5ESS central switch.  This line is no longer available.

 I7

 Line, 5ESS-Multiline

A telephone line that supports multiple appearances of the same telephone number on a single telephone set, that is a part of a larger group of digital lines. The group is known as an IDP (individual dial plan), and acts much like a private PBX, although it is serviced by OIT's 5ESS central switch. Each appearance of the number can function as a separate "line", meaning each appearance can carry a separate conversation. The calling/answering features are activated through pre-programmed feature buttons on the telephone sets.  This line is no longer available.

 R2

800 MHz Tele Interconnect

An optional feature that provides the two-way radio user the ability to make or receive a telephone call using the public telephone network.

 R9

800 MHz Basic Service

Two-way communications through hand-held radios. 

Transmissions are broadcasted and received over an 800 MHz radio frequency.

 RCF1

 Remote Call Fwd, Call Path - Dept

Telephone calls that have been programmed to automatically ring at a remote location to be answered.  These telephone numbers do not appear on a telephone set but are active in the central telephone switch. 

There is a separate cost for each call path destination in the call-forward programming.

 S1, S1A

 Line, 5ESS-Single

 A telephone line that supports only one call/conversation at a time. This line is served by OIT’s 5ESS switch and is normally used for voice service.  Calling/answering features operate with dial-access codes.  This type line is also used for fax transmissions.

 S2, S2A

 Line, Outgoing Only

This type telephone line can be Single or Multiline and is programmed to dial out only.

 S3, S3A

 Set, Maint-Single Line

A monthly maintenance/repair fee covering service on single line telephone sets for one analog line.

 T2

 CATV, DevilVision – Dept

OIT cable television service including EdNet (12 primarily educational channels) and channels 23-95 which include local programming. Premium pay channels are not included.

 U1

 Voice Mail Menu/Main Greeting

The main greeting/announcement in a voice mail "tree" directing incoming callers to select options by pressing a single digit (i.e., press 1, press 2, etc.)

 U2

 Voice Mail Menu/Menu Option

A single selection available to a caller when prompted to press 1, press 2, etc. from a main greeting.  A voice mail "tree" handles multiple layers of options.  The first "layer" is generally a generic greeting with an option to leave messages in multiple boxes "underneath".

 V3, V3A

Voice Mailbox

A computer-based automatic telephone answering service with the ability to record caller messages.

 V6

Voice Mail DID Service

Callers dial a telephone number to leave a message only.  (A telephone does not ring when the number is dialed.  The telephone number does not appear on a telephone set.)

 WDF0150

Wireless Duke Freedom 150

Wireless (cellular) phone service with 150 free package minutes, no long distance and no roaming charges in the 50 states for all calls made or received within the package minutes. Click here for more info.

WDF0400

Wireless Duke Freedom 700

Wireless (cellular) phone service with 400 free package minutes, no long distance and no roaming charges in the 50 states for all calls made or received within the package minutes. Click here for more info.

WDF0700

 

Wireless (cellular) phone service with 700 free package minutes, no long distance and no roaming charges in the 50 states for all calls made or received within the package minutes. Click here for more info.

Z1, Z1A

Line, 5ESS-Multiline

A telephone line that supports multiple appearances of the same telephone number on a single telephone set.  Each appearance of the number can function as a separate "line", meaning each appearance can carry a separate conversation.  

The calling/answering features are activated through pre-programmed feature buttons on the telephone sets. This line is served by OIT's 5ESS switch.

Z2, Z2A

Line, G3R-Multiline

A telephone line that supports multiple appearances of the same telephone number on one telephone set.  Each appearance of the number can function as a separate "line", meaning each appearance can carry a separate conversation.  

The calling/answering features are activated through pre-programmed feature buttons on the telephone set. This line is served by OIT's G3r Enterprise switch.


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