Duke

• Faculty and Staff
• Undergraduate Students
  • Choosing a Computer
  • Software
  • NetIDs & Network Access
  • E-mail
  • Printing
  • Tech Tips
  • Additional Resources
• Graduate Students

OIT's New to Duke Web pages contain important information on technology and computing at Duke.

Getting started with Technology at Duke:

• Choosing a computer: Computers tailored specifically to the Duke environment are available through the Technology Advantage Program (TAP). If you want to bring a computer from home, OIT provides a list of recommended computer specifications.
• Software: Duke provides many software packages for free or at a discount, including free anti-virus software for students. Duke's IT Security Office is committeed to helping students protect their computers and information from viruses and spyware.
• NetID and Network Access: Your Duke NetID is the electronic key to online Duke resources, including e-mail, digital file storage, ACES (for registration and grades), Blackboard (for course information), the DukePass portal, your Duke-issued Web space, and more.
• E-mail: You can access your Duke e-mail account using any e-mail client (such as Mozilla Thunderbird and Microsoft Outlook), from most mobile devices, or via the Web at webmail.duke.edu.
• Printing: Duke offers free and low-cost laser printing (subject to a free printing allocation) at dozens of locations throughout the campus.
• Phones: Learn about 911 service in the residence halls.
• Additional Resources: From DukeMobile to emergency DukeALERT notifications, the OIT site offers the most up-to-date information about computing on campus: oit.duke.edu.

Need more help?

Orientation information

OIT staff are also happy to provide beginning technical tips in printed form and to participate in orientation session for faculty and staff new to Duke. Contact us for more information.

The Link

The Link is an innovative teaching and learning facility located on the lower level of Perkins Library. The OIT Service Desk offers walk-up computer help at the Link, allowing students to bring their laptops directly to IT support professionals for diagnostics and service. Learn more about the Link at http://link.duke.edu/.

OIT Service Desk

Before or after you arrive at Duke, you can always contact the OIT Service Desk for assistance by calling (919) 684-2200 or e-mailing help@oit.duke.edu.

Student Workers Assisting with Technology (SWAT)

SWAT is a group of technically trained students dedicated to helping their peers with computer problems.  During your first few days at Duke, SWAT will be available in the East Union Building to provide free support for those with computer questions and problems and to help students connect to the Duke network.