New to Duke: Faculty and Staff

OIT welcomes you to Duke! We hope you find your IT experience here to be one that facilitates and enhances your work.

Duke is a large, diverse organization, and its decentralized IT structure is designed to meet your needs at the individual departmental level. We recommend you contact your local IT support person to ensure you are using the right tools for your department and work. OIT staff are also happy to provide beginning technical tips in printed form and to participate in orientation session for faculty and staff new to Duke. Contact us for more information.

However, OIT also offers many centralized services that you may encounter in your work. We've included some highlights below to get you started.

NetIDs

Your Duke NetID is your user name for many systems and services on the Duke computing network. A NetID, combined with a strong password, proves to online resources that you are who you say you are.

Your NetID is automatically assigned once your records are created in Duke's HR database or when OIT receives a request on your behalf from a Duke sponsor (e.g., a regulalry paid Duke staff member).

The NetID information on our site contains information about the various resources available with your NetID, including those described below.

Back to the top

E-mail

How you check your e-mail and what e-mail address you use largely depend on what department you work in. We recommend contacting your local IT support person for information on how your department uses e-mail. 

If you learn that your department uses mail supported by OIT, read more about Duke Exchange, which includes mail, calendar and task management on a single platform.

Back to the top

Storage space

OIT offers AFS storage space associated with your NetID to allow you to store, back up and share files. However, most departments also offer alternative storage options. We recommend contacting your local IT support for information on how your department uses storage.
Back to the top

Calendaring

As with e-mail and data storage, OIT recommends contacting your departmental IT support for information on which calendar system your department uses. Duke provides faculty and staff with Microsoft Exchange calendar.
Back to the top

Internet connectivity

Duke offers wired (Ethernet) and wireless (Wi-Fi) connections to the Duke computing network on campus. For more information on connecting at the university, visit the networking page.
Back to the top

Phone services

OIT manages all phone service needs for the university and health system. If you need assistance with your phone or voice mail or would like to purchase a business cell phone, visit our Voice, Video and Web section for information.
Back to the top

At-home computing

If you are connecting to Duke's network from off campus and need to access restricted resources on the Duke network, we recommend that you use Duke's virtual private network.

Back to the top

Getting help

The OIT Service Desk provides support for all services that OIT offers. Visit the Help page for links to get assistance from an OIT representative.
Back to the top