New collaboration services available powered by WebEx technologies

Jan. 15, 2013

Duke faculty, staff and students now can use a suite of new collaboration services, powered by Cisco WebEx technologies, to connect with others and share information across the university and health system.

The services, available through Duke’s Office of Information Technology, include:
  • Concourse (, an enterprise collaboration platform that brings together video, voice, instant messaging, presence and web conferencing into a single, integrated user experience. Students, faculty and staff can use Concourse to interact online using click-to-chat or click-to-call; to create or join online communities based on their interests and collaboration needs; and to track the contributions of others to shared online communities. Duke’s Concourse platform is powered by Cisco’s WebEx Social software. All Duke University faculty, staff and students have free access to the Concourse platform and will receive a welcome email once their accounts are provisioned with instructions on setting up their accounts. At this time, Concourse is only available to Duke University users. Duke Medicine is currently considering use of Concourse and the policy implications for clinical use.
  • WebEx Meeting Lite, included as part of Concourse, offers a free and convenient way to initiate “one-click” WebEx audio/video conferencing from within Concourse for up to eight participants via computer audio and web videoconferencing.
  • WebEx Meeting ( allows users to connect as many as 1,000 participants via telephone, computer audio and web videoconferencing. OIT has been working with departmental business managers to transition Premiere Global and Verizon Business Conferencing users to WebEx Meeting, which offers cost savings of as much as 40 to 45 percent. Effective immediately, all other Duke faculty and staff can request a WebEx Meeting account using an online form. (For details about usage rates and billing, visit the OIT website.)