Stay up late, walk up to the Link's tech support desk
May 2008
Got a technology question and can’t find the answer on the Internet? Can’t get on the Internet? Starting fall semester, answers will be easier to find—at the new walk-up help and information desk in the Link at Perkins Library.
The walk-up tech support service is moving from the Service Desk at the Bryan Center to the Link, and OIT is adding both full-time staff and part-time student employees to operate the expanded service. The desk will provide hands-on laptop tech support, and the Student Workers Assisting with Technology (SWAT) team will be based here to help with all sorts of technology problems.
Kevin Davis, OIT’s assistant director of technology support, hopes the new service desk will become “the one-place to do everything.” If you need tech help, head for the Link. The service will handle an array of requests, from helping a staff member seeking a software license to a student setting up a multimedia presentation in one of the Link’s classrooms.
The new technology-support desk will be open seven days a week. Hours will run from 8 a.m. until midnight Monday through Thursday, 8 a.m. to 5 p.m on Fridays, noon to 4 p.m. on Saturdays and 3 p.m. to midnight on Sundays.