Forget your password? Forget about it
February 2008
NOTE: In July 2011, OIT launched a new account self-service tool, designed to eventually replace Online@Duke. Please try it out, and please consider giving us feedback and suggestions about the self-service tool; you'll also find a link to the feedback form on the tool itself.
If ever there was a bane of online existence, it’s the forgotten password. At Duke, in fact, the number one reason people call the OIT Service Desk is to change their NetID password, which gives them access to email and all of the other tools they use on the university network. Duke users already have the ability to change their passwords any time at Online@Duke. But what do you do if you don’t remember your password?
In an ongoing effort to enable the campus community to serve itself whenever practical, OIT has now made it possible for Duke network users to bypass the Service Desk and reset their own passwords even if they have forgotten them. To reset your NetID password, visit the NetID Password Reset page.
In order to use this handy service, users will have to set up a prompt question for themselves. At the Online@Duke home page, click on Challenge/Response Verification in the NetID Services box.
Once they’ve established their question, users will simply have to remember the answer. Questions available include, for example, “What was the name of your elementary school?”