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If you have previously set up challenge/response verification (CRV) questions, you can reset your password at https://pwreset.oit.duke.edu or call the OIT Service Desk at (919) 684-2200 to verify your CRV questions. The Service Desk will then send an activation email to reset your password. If you have not set up CRV questions, please email help@duke.edu with a completed NetID Password Reset Form or submit the form via fax. The completed form will need to be accompanied by a copy of your photo ID. You also can visit the Link in Perkins Library with a valid photo ID

Please visit this link for phone and voicemail related problems.

 

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Get live assistance via chat

Chat Hours:

  • Sunday 7pm - Friday 5pm EST

 

By Phone

Call us at: (919)684-2200

In observance of July 4th the Service Desk will close July 1st, 2016 at 5PM and reopen July 5th, 2016 at  8AM.

phone hours:

  • Sunday 7pm - Friday 5pm EST

     

     

Walk-In At the Link: [see map]

Visit the Service Desk at the Link in Perkins Library 

In observance of July 4th the Service Desk will close July 1st, 2016 at 5PM and reopen July 5th, 2016 at  8AM.

Summer Semester Hours (Starting May 17,2016)   

  • Sunday 1pm - 5pmEST
  • Monday - Thursday 8am- 10pmEST
  • Friday 8am - 5pm EST