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If you have previously set up challenge/response verification (CRV) questions, you can reset your password at https://pwreset.oit.duke.edu or call the OIT Service Desk at (919) 684-2200 to verify your CRV questions. The Service Desk will then send an activation email to reset your password. If you have not set up CRV questions, please email help@duke.edu with a completed NetID Password Reset Form or submit the form via fax. The completed form will need to be accompanied by a copy of your photo ID. You also can visit the Link in Perkins Library with a valid photo ID

Please visit this link for phone and voicemail related problems.

Live Chat

Get live assistance via chat

chat hours:

  • Monday - Friday 8am - 5pm

 

By Phone

Call us at: (919)684-2200

phone hours:

  • Monday - Thursday 8am - 7pm
  • Friday 8am - 5pm
  • Saturday closed
  • Sunday 3pm - 7pm

Walk-In At the Link: [see map]

Visit the Service Desk at the Link in Perkins Library

Regular summer hours:

  • Monday to Thursday, 8am to 10pm
  • Friday, 8am to 5pm
  • Saturday, CLOSED
  • Sunday, 1 PM to 5 PM