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If you have previously set up challenge/response verification (CRV) questions, you can reset your password at https://pwreset.oit.duke.edu or call the OIT Service Desk at (919) 684-2200jqu to verify your CRV questions. The Service Desk will then send an activation email to reset your password. If you have not set up CRV questions, please email help@duke.edu with a completed NetID Password Reset Form or submit the form via fax. The completed form will need to be accompanied by a copy of your photo ID. You also can visit the Link in Perkins Library with a valid photo ID

Please visit this link for phone and voicemail related problems.

 

Live Chat

Get live assistance via chat

chat hours:

  • Sunday 7PM - Friday 5pm EST

Closed Dec 23rd at 5pm through Dec 26th at 8am for the Christmas Holidays
Closed Dec 31st at 8am through Jan 2nd at 8am for the New Year Holidays

By Phone

Call us at: (919)684-2200

phone hours:

  • Sunday 7pm - Friday 5pm EST

Closed Dec 23rd at 5pm through Dec 26th at 8am for the Christmas Holidays
Closed Dec 31st at 8am through Jan 2nd at 8am for the New Year Holidays

Walk-In At the Link: [see map]

Visit the Service Desk at the Link in Perkins Library

Winter break hour changes:

  • Sunday 12/14 11am to 8pm
  • Monday 12/15 to Thursday 12/18, 8am to 6pm
  • Friday 12/19 8am to 5pm
  • Saturday 12/20, Sunday 12/21 CLOSED
  • Monday 12/22 to Tuesday 12/23, 8am to 6pm
  • Wednesday 12/24 to Thursday 12/25 CLOSED
  • Friday 12/26, 8am to 5pm
  • Saturday 12/27 to Sunday 12/28 CLOSED
  • Monday 12/29 to Tuesday 12/30, 8am to 6pm 
  • Wednesday 12/31 to Thursday 1/1 CLOSED
  • Friday 1/2, 8am to 5pm
  • Saturday 1/3 to Sunday 1/4, 1pm to 5pm
  • Monday 1/5 to Tuesday 1/6, 8am to 6pm

Regular academic year hours (hours vary over break and holidays):

  • Monday to Thursday, 8am to midnight
  • Friday, 8am to 5pm
  • Saturday, 12 pm to 4 pm
  • Sunday, 3 pm to midnight