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If you have previously set up challenge/response verification (CRV) questions, you can reset your password at or call the OIT Service Desk at (919) 684-2200jqu to verify your CRV questions. The Service Desk will then send an activation email to reset your password. If you have not set up CRV questions, please email with a completed NetID Password Reset Form or submit the form via fax. The completed form will need to be accompanied by a copy of your photo ID. You also can visit the Link in Perkins Library with a valid photo ID

Please visit this link for phone and voicemail related problems.


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chat hours:

  • Sunday 7PM - Friday 5pm EST

By Phone

Call us at: (919)684-2200

phone hours:

  • Sunday 7pm - Friday 5pm EST

Walk-In At the Link: [see map]

Visit the Service Desk at the Link in Perkins Library

Regular academic year hours (hours vary over break and holidays):

  • Monday to Thursday, 8am to midnight
  • Friday, 8am to 5pm
  • Saturday, 12 pm to 4 pm
  • Sunday, 3 pm to midnight