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Get Help from OIT

Is there a service interruption?

Check the IT Alerts box at the bottom of the left-hand nav bar on any page on this site to learn about upcoming, current or past outages. If you see an alert, rest assured we're working on it!

You can also stay informed about service conditions via e-mail, RSS feeds and Twitter. See IT Alerts and Updates for more information.

Get training when you need it

Go to our online training page to learn about lynda.com online video tutorials and Microsoft-approved training, both available free to Duke affiliates, and to get links to other software training sites.

There are several ways to get support for your IT needs at Duke:

Search the knowledgebase

Search our knowledgebase for more information.

Contact the Service Desk during normal business hours

  • E-mail us to ask for help.
  • Call us at (919) 684-2200.
  • Start a live chat online.
  • Visit the Service Desk at The Link in Perkins Library.

Submit a help request

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OIT Service Desk. Be as descriptive as possible.

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