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Duke Exchange

Exchange consolidates personal email, calendar, contacts and tasks in a single application; works seamlessly with Microsoft Office applications; and integrates well with other collaboration tools. In addition, because of its wide acceptance in the marketplace, Exchange has support from many third-party vendors who make the use of VoIP services, presence*, Web collaboration and online meetings easy for users.

OIT provides most university faculty and staff, as well as students in many of the graduate and professional schools, with Exchange accounts. If you are unsure if you have a Duke Exchange account, please contact your local IT support or the OIT Service Desk. Duke Exchange accounts have 2 GB of email and calendar storage, which is backed up daily. If you accidentally delete or lose some of your email, the OIT Service Desk may be able to recover it.

Interested in Using Exchange?

Not all schools and departments are using the Exchange service. If you are interested in using Exchange, please have your department or school's IT support contact the OIT Service Desk to request additional information.

Maintaining your account

You should perform maintenance on your Exchange account to keep it running smoothly. These tips can help keep your account in good working order: 

  • Do not open email from an unknown source. Delete the message! By not opening these messages and keeping your anti-virus software up to date, you minimize the chances of a virus infecting your computer.
  • Check your mail quota regularly to ensure you don't exceed your limit. Plain text emails take up very little space, but mail attachments (photos, etc.) can take up quite a bit. Save attachments to your hard drive or other storage device to save space on your e-mail account.
  • Your Sent Mail folder counts toward your quota. If you save copies of the emails you send, check your Sent Mail folder regularly and delete messages you no longer need.
  • When you approach your quota, OIT will send you a warning message. The email will include instructions on how to increase your quota. It takes just a minute, and following the instructions may mean the difference between getting all your e-mail or losing an important document.

Preventing spam

Spam is unsolicited commercial email. To help prevent spam:

  • Spam filtering is active on Exchange, but you may also set rules in Outlook or OWA for additional filtering.
  • Never respond to spam. This only confirms that your e-mail address is valid, and you're likely to get even more.
  • Do not post your e-mail address on your Web page.
  • Use a second e-mail address to sign up for non-Duke newsgroups and mailing lists or to make purchases on the Web. You can sign up for free email service through various providers, including Hotmail, Gmail, and Yahoo.
  • Do not give out your e-mail address without knowing how it will be used.

Using an e-mail alias

An e-mail alias is a convenient e-mail address based on your name (for example, The alias is not a new mailbox, it is just an address that is easy for people to remember. You may have had an alias created for you already, but it can be changed. E-mail sent to your alias is routed to the Duke mailbox you designate.

Using Outlook Web Access

You can get to your Duke Exchange account over the web through Outlook Web Access (OWA). Use your NetID and password to log into OWA.

Using a Desktop client

If you prefer to use a desktop client, please visit the account setup page for instructions.

Find out more 

For more information, please visit our Exchange FAQ page.