FAQ Page

Below are some frequently asked questions about Exchange accounts.

General

Can my department request to be on Exchange?
How do I change my Exchange password?
What is the message size limit in Exchange?
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Account Access

How do I access my account?
How do I access my account off campus?
Can I access my email and calendar on the web?
How can I access my account from a mobile device?
Can I access my account through another e-mail program?
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Account Settings

How do I change my display name in Exchange?
How do I set a vacation message?
How do I check and manage my quota?
How do I forward my e-mail?
What is an e-mail alias?
How do I change my reply address and email address listed in the Global Address List?
How do I reduce the junk mail I receive?
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Shared Folders

How do I share my calendar, contacts or tasks?
 How do I share other folders with someone?
How do I access another individual's shared folder?
How do I access a resource or group calendar?
How do I request a shared mailbox?
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Calendars

How can I add the Duke holidays to my calendar?
 Why can't I see free/busy time for some of my contacts?
How do I accept a meeting I had previously declined?
How many additional calendars can I have in Outlook with Exchange?
How do I schedule a meeting and/or reserve a room or resource?

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Outlook

How do I recover a deleted email?
If I get an email from someone outside of Exchange with a meeting proposal, how do I make that email into a calendar item?
How do I change my default address book in Outlook?
I just started using Outlook for email and when I send a message it doesn’t automatically send.
How do I archive my e-mail messages or folders?
How do I create a backup of my mailbox?
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Outlook Web Access (OWA)

How do I recover a deleted email?
What's the difference between the "Public or shared computer" and "Private computer" Security options?
How can I use Outlook Web Access in Premium mode?
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Troubleshooting

Why can't I find other Duke users in the Global Address List (GAL)?
What should I do if I see a message that I've been disconnected from the Exchange server?
Why won't Outlook remember my Exchange password?
Why am I asked for my password when a new window is opened in OWA?
I am unable to log in to my Exchange account but I know I have my password correct.
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