E-mail Setup

Your Duke e-mail client must be configured to use Secure Socket Layers (SSL), which protects your NetID password when you receive or send mail.

OIT recommends that students use our Email Account Access system, which is pre-configured to use SSL. If you choose to use a local client to access your DukeMail account, follow the instructions below.

If your e-mail client is not listed below, it is not on OIT's list of supported software. Check the online help for the client or contact the vendor for instructions on how to enable SSL for your mail.

General Configuration Information

Incoming Mail Server: imap.duke.edu
Requires encryption (SSL) on port 993 or 995

Outgoing Mail Server: smtp.duke.edu
Suggested encryption (SSL) on port 465 or 587 (Outlook Express and Outlook 2007 should use port 465)

Specific E-mail Setup Instructions

 

 

*NOTE: If you have Norton Anti-virus or any other virus software that scans outgoing e-mail, you should disable the outgoing mail scan.

*ADDITIONAL NOTE: The above settings apply to users on the Duke network and most off-campus networks. Some networks will not permit the use of outgoing mail servers other than their own. The Duke University Health System is one of those networks, and its users should contact the DHTS Help Desk at 919-684-2243 if they experience problems sending mail. Click here for DUHS outgoing mail settings.