DukeMail FAQ

Undergraduate students are routinely given DukeMail accounts when they arrive on campus. If you have additional questions about DukeMail after reading through these pages on this site, please contact the OIT Service Desk.

How do I check my DukeMail account?

The easiest and quickest way to check your DukeMail account is via Email Web Access (webmail.duke.edu). If you would like to use a mail client such as Mac OS X Mail or Thunderbird to check your DukeMail account, visit our Secure E-mail Setup Web page for configuration instructions.

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How do I manage my DukeMail account quota?

To check your DukeMail account mail quota, visit OIT's account self-service toolSome things to remember about quotas:

  • The size of messages matters more than the number of messages. We recommend putting the messages in order by size. If you have large attachments, save them locally and delete them from your mailbox.

  • All the folders you have created on the server count toward your quota. Sent mail, junk mail, trash and others do count. Be sure you clear them out regularly.

  • If you are using an e-mail client, you may be deleting the messages from the client itself but not from the server. In most mail clients you either have to empty the trash, compact the folder or purge the messages to completely remove them from the mail server.

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How do I set a vacation message or forwarding on my NetID e-mail account?

The OIT account self-service tool allows you to manage many of your electronic services here at Duke, including your DukeMail account. You can check your mail quota, set a vacation message, start forwarding on your account, set privacy preferences, request a change to your e-mail alias and establish spam filters.

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How do I set spam filters on my NetID email account?

The OIT account self-service tool allows you to set spam filters on your NetID e-mail account.


  • spam_high: These are messages the mail server has identified as having a high level of probability that the message is spam.

  • spam_medium: These are message the mail server has identified as having a medium level of probability that the message is spam.

  • virusrecip: These are messages the mail server blocked because the message contained a virus.


  • deliver: By selecting this option, e-mail will be delivered to your inbox, even if the mail server marks it as being spam or as containing a virus.

  • discard: By selecting this option, e-mail will be discarded at the server level and will not reach your account.

  • file: By selecting this option, a junkmail folder will be created on your account and the messages will be delivered to that junkmail folder. NOTE: You must check this folder regularly and clean it out so it does not  affect your mail quota.

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What is an alias and how does it differ from my NetID e-mail account?

An e-mail alias is a convenient e-mail address based on your name (for example, first.last@duke.edu). E-mail sent to your alias is routed to the Duke mailbox that you designate in your request for an alias (such as your DukeMail account). Mail sent to your alias goes to the same place as mail sent to your non-alias address. You only need to check your regular mailbox to read e-mail sent to your alias. The alias isn't a new mailbox; it's just an address that's easy for people to remember.

For more information, visit our e-mail alias FAQ page.

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I'm leaving Duke. What's going to happen to my DukeMail account?

Visit our alumni / employee e-mail accounts page to find out what to do when you leave Duke.

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Where can I find more information about DukeMail accounts?

Please contact the OIT Service Desk.

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