Duke

The easiest and quickest way to check your NetID e-mail account is via Duke WebMail (webmail.duke.edu). If you would like to use a mail client such as Mac OS X Mail or Thunderbird to check your NetID e-mail account, visit our Secure E-mail Setup Web page for configuration instructions. We also have How-Tos for Duke WebMail, Thunderbird, Mac OS X Mail, Pine and Mulberry.

To check your NetID e-mail account mail quota, you can visit Online@Duke. In the E-mail Services section, click on Check or increase your mail quota. Duke automatically allots each user 1GB of e-mail storage space. If you find you need more space, contact the OIT Service Desk. Please include your NetID and how much space you will need in the Details field.

Some things to remember about quotas:

• The size of messages matters more than the number of messages. We recommend putting the messages in order by size. If you have large attachments, save them locally and delete them from your mailbox.

• All the folders you have created on the server count toward your quota. Sent mail, junk mail, trash and others do count. Be sure you clear them out regularly.

• Duke WebMail allows you to delete the messages but may not actually be taking them off your account. WebMail has multiple different interfaces/layouts and the instructions for deleting e-mail messages in each does vary. We recommend visting the following page for more information on how to delete messages in your particular layout by clicking here.

• If you are using an e-mail client, you may be deleting the messages from the client itself but not from the server. In most mail clients you either have to empty the trash, compact the folder or purge the messages to completely remove them from the mail server.

The Online@Duke Web page allows you to manage many of your electronic services here at Duke, including your NetID e-mail account. By visiting the E-mail Services section of Online@Duke you can check your mail quota, set a vacation message, start forwarding on your account, set privacy preferences, request a change to your e-mail alias and establish spam filters.

The Online@Duke Web page allows you to set spam filters on your NetID e-mail account. In the E-mail Services section, select Filter your e-mail. Under Your Current Mail Filtering Settings header there are three categories and an Action pull-down menu for each of them. 

Categories: 

• spam_high: These are messages the mail server has identified as having a high level of probability that the message is spam.

• spam_medium: These are message the mail server has identified as having a medium level of probability that the message is spam.

• virusrecip: These are messages the mail server blocked because the message contained a virus.

Action:

• deliver: By selecting this option, e-mail will be delivered to your inbox, even if the mail server marks it as being spam or as containing a virus.

• discard: By selecting this option, e-mail will be discarded at the server level and will not reach your account.

• file: By selecting this option, a junkmail folder will be created on your account and the messages will be delivered to that junkmail folder. NOTE: You must check this folder regularly and clean it out so it does not  affect your mail quota.

This page also has an option to block mail based on the sender's address.

An e-mail alias is a convenient e-mail address based on your name (for example, first.last@duke.edu). E-mail sent to your alias is routed to the Duke mailbox that you designate in your request for an alias (such as your NetID e-mail account). Mail sent to your alias goes to the same place as mail sent to your non-alias address. You only need to check your regular mailbox to read e-mail sent to your alias. The alias isn't a new mailbox, it's just an address that's easy for people to remember.

For more information, visit our e-mail alias FAQ page.

Visit our alumni / employee e-mail accounts page to find out what to do when you leave Duke.

Please visit our e-mail page, contact the OIT Service Desk online or by calling (919) 684-2200.

Please see the Duke University Knowledge Base (DUNK) article 1193.