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E-mail Alias FAQ

What is an e-mail alias and how does it work?

An e-mail alias is a convenient e-mail address based on your name (for example, first.last@duke.edu). The alias is not a new mailbox. It's just an address that's easy for people to remember than your official NetID@duke.edu address.

E-mail sent to your alias is routed to the Duke mailbox you designate in your request for an alias (in the case of students, it's routed to your DukeMail e-mail account). Mail sent to your alias goes to the same place as mail sent to your non-alias address. You check your regular mailbox to read e-mail sent to your alias and to your official NetID@duke.edu address.

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Do I have an e-mail alias? If so, how was it created?

If you're a student, the Office of Information Technology (OIT) assigned an email alias for you. OIT assigns faculty/staff aliases upon request from an individual, the individual's department or the individual's mail system administrator. 

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How do I request an e-mail alias or change my current one?

To manage your email alias, visit the OIT account self-service tool, open MANAGE DIRECTORY LISTINGS, and then open "Change your full-name alias."

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What are the rules for creating an e-mail alias?

Rule 1: An e-mail alias must contain a period and must end in duke.edu. Also, the e-mail address that the alias is directed to must be a Duke-affiliated address, such as @duke.edu or @mc.duke.edu.

Rule 2: Each user can have two e-mail aliases.

Rule 3: Aliases are assigned on a first-come, first-served basis. If another person has already been assigned the e-mail alias you've requested, you must choose another one.

Rule 4: An e-mail alias must contain at least one or more separating periods, but never two in a row:

OK

john.doe@duke.edu

OK

john.e.doe@duke.edu

Not OK

john..doe@duke.edu

Not OK

john.doe..@duke.edu


Rule 5: An e-mail alias cannot contain any special characters or spaces. If your name has a hyphen or an apostrophe, use a period instead.

OK

jane.smith.doe@duke.edu

Not OK

jane.smith-doe@duke.edu

Not OK

jane.#doe@duke.edu

Not OK

jane. doe@duke.edu

Rule 6: An e-mail alias is not case-sensitive.

Rule 7: OIT offers name-based aliases only. Your alias should use your given name, preferred name, initial, or some combination of these.

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How can I find someone's e-mail alias?

Visit the OIT account self-service tool, and use the DIRECTORY SEARCH. Remember that not everyone has an e-mail alias, and some people choose not to list their e-mail addresses in the directory.

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What happens to my e-mail alias after I leave Duke?

Student e-mail aliases remain valid for a year after graduation, while faculty and staff aliases are deleted on their last day at Duke. To avoid confusion, an alias cannot be used by someone else for six months after it is deleted.

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