Duke

To connect:

1. Point your browser to the Duke lynda.com Getting Started page. NOTE:  We ask a quick question about how you plan to use the tutorials. You will receive this form every time that you connect to the tutorials. This data will be used for future planning and implementation of online training and will directly impact whether we continue lynda.com at Duke annually.
2. Once you have completed the form, click Submit.  You will be prompted to log in with your Duke NetID and password unless you already logged into another NetID service.
3. You will then be directed to the lynda.com website.  It will say, "Welcome to Duke University - lynda.com Online Training Tutorials" at the top of the page.
   
4. When you are ready to complete your session, you must log out (from the upper right hand corner of the page) to release this shared account for the next user.  NOTE:  You will be logged out automatically after 30 minutes of inactivity.

IMPORTANT NOTES:

• Access is on a first come, first served basis. 
• We have licenses for 30 concurrent users. If these licenses are in use, you will receive a generic error message that says: "Your organization's licenses are all in use. Please try again later. If this issue persists please contact your administrator.” If this happens to you, we ask that you try again at another time.
• DO NOT go directly to www.lynda.com and log in with your Duke NetID and password. You must access the tutorials from the Duke lynda.com Getting Started page each time you want to access the tutorials.
• This is a shared account so it will not remember where you have last left off. We encourage you to track your own progress.
• Our account license entitles you to access the entire library and all supporting course files.
• A Certificate of Completion is not available for these licenses.
• Once you have accessed the tutorials, you may begin to see ads. Purchasing an individual licenses or any other products (such as CDs) is not covered in our license agreement.

Topics include: Microsoft Office, Adobe Creative Suite, video editing, computer programming, web design, database design and more. A complete listing of topics is available on lynda.com's website at http://www.lynda.com.  If you would like to be notified via email when new topics are released, you may subcribe to the lynda.com online newsletter.

These tutorials can be accessed from any computer that meets the lynda.com systems requirements.

• You will need QuickTime version 7.5 or better to participate in some of the online tutorials. (Mac Safari users should download QuickTime 7.5.5 or newer to avoid problems with captioning)
• You must have a Javascript and Cookie enabled browser to connect directly to the tutorials.

For a complete listing of lynda.com system requirements, go here: http://www.lynda.com/support/SystemRequirements.aspx

First, verify that your computer meets the System Requirements.

If it does and you are continuing to experience problems accessing the tutorials, please review the following:

1. If you were using the tutorials, note that you will be logged out automatically after 30 minutes of inactivity. If this happened to you, you must start again by accessing the tutorials from the Duke lynda.com Getting Started page.
2. We have licenses for 30 concurrent users. If these licenses are in use, you will receive a generic error message that says: "Your organization's licenses are all in use. Please try again later. If this issue persists please contact your administrator.” If this happens to you, we ask that you try again at another time.
3. lynda.com has a maintenance window on their web site on Wedesday nights/early Thursday mornings (midnight to 3 a.m. ET, 9 p.m. to midnight PT). If you run into problems during this window, we ask that you try again later.  If you are accessing the lynda.com tutorials outside of this maintenance window and are having problems, notify oit-training@duke.edu so we can look into it. (NOTE: lynda.com will post outages on their website if they are experiencing problems.)

• Send an e-mail to oit-training@duke.edu so we can test and contact our lynda.com representative as needed. We will do our best to reply as quickly as possible during regular business hours.

We have a limited number of dedicated accounts reserved for faculty and trainers who would like to try the tutorials and/or incorporate them into their instruction. To receive an account, you must work directly with OIT's Training Coordinator, Christine Vucinich. To contact her, email: oit-training@duke.edu

Hear what our users are saying by visiting the lynda.com Case Studies page. If you'd like to share your experience and potentially be featured on the OIT website, send an e-mail to oit-training@duke.edu.

Your input is valuable as we continue to develop our Online Training Program. Please complete the Online Training Program Online Evaluation Form.  If you have ideas or suggestions for new lynda.com tutorials, send them to oit-training@duke.edu and we'll forward them to our lynda.com representative for consideration. Tell us your online training story!  Send a note to oit-training@duke.edu & you might be selected to be featured on our website or in an article (e.g. Working @ Duke or DukeToday).