Duke

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  • Report a Lab Problem
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If the problem is URGENT, contact the Service Desk at (919) 684-2200.

Before reporting a problem, check the Lab FAQ and the Knowledgebase for a solution.

If you can't find a solution in either place, submit a Help request, making sure to follow these steps:

1. Fill in all the contact information so the support group can get in touch with you if they need further information.
2. In the Details field, provide a full description of the problem, including the ID number of the computer, monitor or printer. The ID numbers are on the machines.
3. Click Submit.