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Carl McMillon, Director

Data Center Operations provides 24/7 operational support for academic and administrative systems in five data centers across three buildings throughout campus, including one tier-three facility. These systems support applications such as campus infrastructure (mail, Web hosting, authentication, DNS); classrooms (SISS, Blackboard); purchasing, payroll, general ledger accounting and human resources (SAP); student records and alumni/gift development. The group works collaboratively with Duke Health Technology Solutions (DHTS) in support of the joint data-center facilities.

Responsibilities include:

• Maintaining data center infrastructure (racking, cabling, power, cooling, etc.)
• Facility event monitoring, management and response
• Data center facilities management, including access control, cable management and documentation, maintenance planning and communication
• Data center capacity management and planning
• Supporting distributed computing lab operations, including hardware and software troubleshooting and problem resolution
• Providing facility support for the Duke Shared Computing Resource (DSCR)
• Printing and distribution of enterprise system output such as payroll and patient care plans
• Planning, coordinating and testing the Business Recovery Plan
• Media library management, tracking and retrieval
• Managing projects such as cabling moves, data center migrations, large facility-related renovations, equipment replacements and server installs and decommissions